IT Support Specialist

2 months ago


Washington, Sunderland, United Kingdom END. Full time
{"Job Summary

We are seeking a highly skilled IT Technician to join our team at END.

As an IT Technician, you will be responsible for providing technical support and maintenance for our IT systems and infrastructure.

Key Responsibilities:

* Receive, record, and investigate IT incidents
* Manage Service Requests, including New Starter requests and replacement hardware
* Provide 1st, 2nd, and in some cases 3rd line support
* Perform daily checks to ensure IT Services are running smoothly
* Manage and maintain on-premise and cloud infrastructure, including virtual hosts and machines, SAN/NAS, backups, UPS, Active Directory, DHCP, DNS, and SaaS platforms
* Manage and maintain all network systems, including switches, security appliances, and telephony systems
* Provide end-user training on new and existing systems
* Liaise with 3rd Party Support vendors for quotations and support issues

Requirements

* Strong time-management, organisational, and communicative skills, with the ability to multi-task in a fast-paced, deadline-oriented environment
* Experience of troubleshooting IT hardware and software
* Excellent written and verbal communication skills
* Awareness of and proficiency with Active Directory, WSUS, O365, Microsoft Server, and desktop technologies
* Experience with SAN solutions
* Experience of backup technologies, such as VEAM
* Previous experience in corporate Network Infrastructure, including Cisco/Meraki technologies
* Hands-on experience with an ERP system would be an advantage, along with an understanding of SQL
* Awareness of Warehouse operations

What We Can Offer You

* 29 days holiday (including bank holidays and your birthday)
* Company pension scheme
* Generous staff discount
* Access to Employee Assistance Programme
* Opportunities for professional development and career progression
* Free onsite parking

Our Core Values

We always put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

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