Data Insights Analyst

1 month ago

Bognor Regis, West Sussex, United Kingdom CV-Library Full time
Unlock Career Opportunities in Automotive Retail

Are you a detail-oriented professional with a passion for data analysis? Do you have experience working in the automotive industry with luxury vehicles? As a Warranty Reclaim Analyst with CV-Library, you will have the opportunity to support the Warranty teams to identify component failure rates, detailing the root cause, from warranty claims data and warranty returned parts. From this data, you will support the OEM to recover the costs from the suppliers and reduce costs.

The ideal candidate will be experienced in collating, analysing, and reporting data, with a passion for reporting on metrics and business information from various data sources on time to a high standard.

Key Responsibilities:

  1. Deliver metrics from various data sources and systems using assigned templates.
  2. Present reports and analysis to Senior Management along with improvement recommendations.
  3. Liaise with engineering and reclaim department supporting the parts return process.
  4. Monitor warranty claims trend by top 50 issues and model and liaise with technical to ensure they are covered by known topics/fixes.
  5. Collaborate with and support other departmental teams, including Field Quality Team, in improving business practices and processes.
  6. Identify trends within data sets and forecast predictions on reclaim potential and timelines.
  7. Review 8D reports and defect identification.
  8. Negotiate with suppliers on warranty reclaim cost levels.
  9. Analyse warranty claims import duty and cost calculations.
  10. Provide information, in various formats to the Warranty and Technical teams, on KPIs to improve fix implementation.
  11. Creation and maintenance of weekly and monthly campaign completion reports.
  12. Proven analytical skills and the ability to interpret data and produce reports - preferably within an OEM Automotive Aftersales environment.
  13. IT literate with strong Microsoft Office skills, particularly MS Excel and Access.
  14. Effective time management and ability to work under pressure and to tight timelines.
  15. Excellent verbal and written communication skills with exceptional attention to detail.
  16. Enthusiastic, flexible, and proactive personality.
  17. Personal qualities of integrity, credibility, and a commitment to and passion for the brand.

Working Pattern and Location:

  • 40 hours per week (Monday – Friday)
  • Bognor Regis, possible move to Goodwood

What we can offer you:

  • Competitive Salary
  • 25 days annual leave
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme

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