Lead Host

5 days ago


London City of, United Kingdom The Ned Careers Full time
Job Description

Job Title: Lead Host

Job Summary:

The Lead Host is responsible for providing exceptional guest experiences at The Ned, a luxury hotel and club. This role requires a high level of hospitality expertise, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities:

  • Lead a Team: Supervise a team of hosts to ensure seamless guest experiences.
  • Guest Relations: Handle guest requests and queries, providing personalized service and resolving any issues that may arise.
  • Collaboration: Work closely with the bar, floor, and management teams to ensure a cohesive and exceptional guest experience.
  • Rapport Building: Build strong relationships with regular guests, learning their preferences and tailoring the experience to meet their needs.
  • Leadership: As a junior member of the leadership team, provide coaching and feedback to team members, modeling outstanding hospitality behaviors.

Requirements:

  • Personality: A bright and warm personality with a genuine passion for delivering exceptional hospitality.
  • Communication: Excellent communication skills, with the ability to build rapport with guests and team members alike.
  • Pressure Management: A calm demeanor and ability to defuse situations, turning them into positive experiences.

What We Offer:

  • Salary: £18.25 per hour (including service charge)
  • Benefits: Complimentary meals, exclusive rates, wellbeing and health benefits, and more.

About The Ned:

The Ned is a global collection of hotels, clubs, spas, and restaurants, committed to delivering exceptional experiences and promoting diversity, equity, and inclusion.


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