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Customer Service Representative

2 months ago


Brampford Speke, Devon, United Kingdom ABM UK Full time
{"title": "Customer Care Agent", "description": "Job Summary

We are seeking a highly skilled and compassionate Customer Care Agent to join our team at Liverpool Airport. As a key member of our customer service team, you will be responsible for providing exceptional support to passengers requiring special assistance throughout their airport journey.

Key Responsibilities
  • Collect passengers from their arrival point and escort them through security, passport control, and onwards to their boarding gate.
  • Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
  • Collect arriving passengers from the aircraft, take them through immigration, passport control, and onwards to the baggage hall to identify their baggage.
  • Assist passengers with any onwards travel needs.
  • Communicate with the control and supervisor team to record any additional passengers.
  • Liaise with the control and supervisor team, airline, and handling agents to ensure passengers are kept up to date during delays or disruption.
  • Use equipment safely and professionally.
  • Provide manual lifting assistance as required.
  • Record progress of the passenger using the Personal Digital Assistant issued.
  • Be responsible for all Company equipment issued to you on a daily basis.
  • Complete an incident/Accident Report for any issue you may encounter.
Requirements
  • Previous experience of working within Customer Services, ideally in a customer-facing role.
  • Excellent communication skills.
  • The right to work in the UK.
  • Able to pass a DBS check.
  • 5 years of reference information.
Benefits
  • Membership of "LifeWorks", a comprehensive online benefits scheme.
  • ABM Referral Scheme Initiative.
  • Discounts with the Cycle to Work Scheme.
  • Incentives to help your local community with ABMCares.
", "lang_code": "en-US"}