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Support Services Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Support Advisor to join our team at Essential Employment. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities:
- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Administrative Support: Assist with transactional administration tasks, including data entry, record-keeping, and reporting.
- Communication: Liaise with internal colleagues and external customers to ensure seamless communication and resolution of issues.
- Problem-Solving: Identify and resolve customer complaints and issues in a timely and efficient manner.
Requirements:
- Experience: Proven experience in a customer-facing role, with a strong track record of providing excellent customer service.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Education: Relevant qualifications or experience in a related field.
Working Arrangements:
This is a full-time role, working on a temporary contract basis. You will be required to attend a local office twice per week, with the opportunity to work from home on other days.
