Property Services Coordinator

3 weeks ago


Thatcham, West Berkshire, United Kingdom SNG Formerly Sovereign Housing Association Full time
About the Role

We are seeking a highly organized and customer-focused Coordinator to join our Property Services division in Newbury Office. As a key member of our operations support team, you will play a vital role in ensuring the smooth delivery of repair and maintenance works for our residents.

Key Responsibilities
  • Receive and schedule work orders for trades employees, ensuring timely completion of repairs and maintenance works.
  • Liaise with trade staff and other repairs staff to meet appointment targets and communicate with residents about their scheduled works.
  • Provide a first point of contact for business partners and assist in complaint and query resolution.
  • Manage a diary and bookings schedule for the team, ensuring efficient use of resources.
  • Complete required administration tasks, including data entry and record-keeping.
  • Identify opportunities to improve performance and offer solutions to enhance the customer experience.
  • Develop strong working relationships with team members and business stakeholders to drive results.
What We Look For
  • Proven experience in administration within a busy customer-focused role.
  • Understanding of building maintenance terminology is desirable.
  • Experience of using multiple computer systems and ability to manage workload effectively.
  • Strong customer service focus, confident telephone manner, and empathy.
  • Ability to think quickly and clearly, work well under pressure, and prioritize tasks efficiently.
Benefits
  • £450 yearly flexible benefit pot to use against benefits of your choice.
  • 25 Days Holiday (pro rata) + Bank Holidays (with an extra day every year up to 30 days).
  • Chance to buy or sell holiday as part of our flexible benefits package.
  • Generous company pension scheme, matched up to 12%.
  • Flexible working and recognition scheme.
  • Wellbeing discounts and a commitment to inclusion and diversity.


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