Property Services Coordinator

3 weeks ago


Thatcham, West Berkshire, United Kingdom SNG Formerly Sovereign Housing Association Full time

{"title": "Property Services Coordinator", "description": "\u003Cp\u003EAre you a highly organized and customer-focused individual who enjoys working in a fast-paced environment?\u003C/p\u003E\u003Cp\u003EWe are seeking a Property Services Coordinator to join our Property Team in Newbury Office, working on a Fixed Term basis until the end of May 2025.\u003C/p\u003E\u003Cp\u003EAbout Sovereign Network Group (SNG)\u003C/p\u003E\u003Cp\u003EAs a leading housing association, we are passionate about creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all.\u003C/p\u003E\u003Cp\u003EThe Role\u003C/p\u003E\u003Cp\u003EAs a Property Services Coordinator, you will be responsible for receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You will enjoy liaising with trade staff and other repairs staff to ensure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EResponsible for delivering the right outcome for our customers\u003C/li\u003E\u003Cli\u003EProvide a first point of contact within your area for business partners\u003C/li\u003E\u003Cli\u003EAssist in complaint and query resolution\u003C/li\u003E\u003Cli\u003EManage a diary and bookings schedule for the team\u003C/li\u003E\u003Cli\u003EComplete required administration tasks\u003C/li\u003E\u003Cli\u003ESeek opportunities to improve performance and offer solutions\u003C/li\u003E\u003Cli\u003EEstablish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EWhat we look for\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ESolid experience in administration within a busy customer-focused role\u003C/li\u003E\u003Cli\u003ESome understanding of building maintenance terminology preferred\u003C/li\u003E\u003Cli\u003EExperience of using several different computer systems\u003C/li\u003E\u003Cli\u003EAbility to manage your own workload\u003C/li\u003E\u003Cli\u003EStrong customer service focus & confident telephone manner\u003C/li\u003E\u003Cli\u003EThe ability to think quickly and clearly and work well under pressure\u003C/li\u003E\u003Cli\u003EEmpathy and a passion for helping people\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003ERewards package\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E£450 yearly flexible benefit pot to use against benefits of your choice\u003C/li\u003E\u003Cli\u003E25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)\u003C/li\u003E\u003Cli\u003EChance to buy or sell holiday as part of our flexible benefits package\u003C/li\u003E\u003Cli\u003EGenerous company pension scheme, matched up to 12%\u003C/li\u003E\u003Cli\u003EFlexible working\u003C/li\u003E\u003Cli\u003ERecognition scheme\u003C/li\u003E\u003Cli\u003EWellbeing discounts\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all.\u003C/p\u003E"}



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