Administrative Officer

2 days ago


Hartlepool, Hartlepool, United Kingdom NHS Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Clerical Officer. The successful candidate will be responsible for booking endoscopy procedures, communicating with medical and surgical teams, and adhering to trust and endoscopy specific policies and guidelines.

The ideal candidate will have a good working knowledge of Windows-based computer systems and be capable of using most Microsoft Office applications. They will also be able to work under pressure and meet tight deadlines while delivering high-quality work.

Main Responsibilities
  1. Book endoscopy diagnostic and therapeutic procedures
  2. Communicate with multi-disciplined medical and surgical teams
  3. Adhere to trust and endoscopy specific policies and guidelines
  4. Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead
  5. Reception duties including arriving and discharging patients onto the Endoscopy Unit via the Trust's electronic patient record, TrakCare
  6. Organise interpreters following appropriate trust policies, systems and processes
  7. General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies
Requirements
  • GCSE at grade C or above in Mathematics and English Language, or equivalent
  • Experience of clerical work involving computerised systems
  • Demonstrate ability to pay good attention to detail, reliably check and record data, and identify anomalies
  • Demonstrate a good working knowledge of Windows-based computer systems and be capable of using most Microsoft Office applications
  • Ability to work under pressure and meet tight deadlines while delivering high-quality work
  • IT qualification (ITQ at level 2 or equivalent) NVQ at level 2 in Business Administration or Customer Care (or equivalent)
About Us

At North Tees & Hartlepool NHS Foundation Trust, our main priority is to provide safe and high-quality care to our patients every day. We support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits, and opportunities for personal and professional development.



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