Administrative Officer

9 hours ago


Hartlepool, Hartlepool, United Kingdom NHS Full time
Main Responsibilities

The successful candidate will be responsible for booking endoscopy diagnostic and therapeutic procedures, communicating with multi-disciplined medical and surgical teams, and adhering to all Trust and Endoscopy specific policies, procedures, and guidelines.

They will also be required to deliver all reception duties, including arriving and discharging patients onto the Endoscopy Unit via the Trust's electronic patient record, TrakCare.

Additionally, the post holder will need to identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner.

Other duties will include organising interpreters, general office duties, and maintaining stock of routine supplies.

About the Role

This is a cross-site post between the North Tees and the Hartlepool sites, requiring the post holder to have knowledge and understanding of Endoscopy patient pathways.

The post requires the post holder to have a good working knowledge of Windows-based computer systems and be capable of using most Microsoft Office applications.

The ideal candidate will have experience of clerical work involving computerised systems, a good attention to detail, and the ability to work under pressure and meet tight deadlines.

Person Specification
  • GCSE at grade C or above in Mathematics and English Language, or equivalent.
  • Experience of clerical work involving computerised systems.
  • Demonstrate ability to pay good attention to detail, reliably check and record data, and identify anomalies.
  • Demonstrate a good working knowledge of Windows-based computer systems and be capable of using most Microsoft Office applications.
  • Ability to work under pressure and meet tight deadlines whilst delivering high-quality work.
  • IT qualification (ITQ at level 2 or equivalent) NVQ at level 2 in Business Administration or Customer Care (or equivalent).


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