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Wheelchair and Orthotics Support Officer

2 months ago


Hartlepool, Hartlepool, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time
Job Summary

We are seeking a highly organized and detail-oriented Support Officer to join our Wheelchair and Orthotics team. The successful candidate will be responsible for assisting therapists and assistants in delivering high-quality, patient-centered care. This will involve arranging for wheelchair and orthotics equipment to be sent to or collected by patients, updating patient records, and performing various administrative tasks.

Main Responsibilities
  • Work closely with multiple departments and external agencies to share information and coordinate services.
  • Maintain accurate and up-to-date records of patient equipment and orders.
  • Unpack and handle deliveries of orthotics and wheelchair equipment, including assembly of wheelchairs.
  • Raise orders for wheelchair and orthotics equipment and monitor these orders.
  • Contact patients to arrange delivery of equipment or cancel appointments, requiring excellent verbal communication skills.
About Us

At North Tees & Hartlepool NHS Foundation Trust, our priority is to provide safe and high-quality care to our patients every day. We strive to create a supportive and inclusive work environment, offering opportunities for personal and professional development. We recognize the importance of staff well-being and offer various initiatives to promote health and wellbeing.

Person Specification
  • Essential:
    • Willingness to work towards NVQ level 2.
  • Desirable:
    • NVQ level 2.
    • Previous healthcare experience.
    • Experience with service user information, ordering systems, and equipment management systems.
    • SystmOne experience.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and organized individual who is passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity.