Corporate Sales
4 weeks ago
At Howden, we are a collective of skilled and enthusiastic individuals from across the globe. We have consistently pushed the limits of the insurance sector, driven by a shared passion and a mindset that knows no bounds. Our strength is rooted in our ability to collaborate as a formidable international team, comprising 15,000 professionals in over 100 countries.
Our workforce is our most valuable asset, and they are the cornerstone of our unique identity. Our inclusive culture, the high-quality service we provide to our clients, and our ongoing growth are all products of our people-first philosophy. Individual success is not our goal; rather, we strive for collective achievement, leveraging our diverse skills and experiences to make a meaningful impact. This is the essence of Howden.
Why Choose Howden?
We have always been an employee-owned entity, fueled by an entrepreneurial spirit. From our inception, we have prioritized hiring talented individuals and empowering them to effect real change within the company while fostering successful and fulfilling careers. In essence, we recruit skilled specialists and equip them with the resources necessary to deliver exceptional service to our clients.
People are drawn to Howden for various reasons, but they remain for a singular one: our culture. It distinguishes us and is the reason our employees have consistently turned down enticing offers from recruiters. Whether your priorities include work/life balance, career advancement, sustainability, or community service, you will find like-minded individuals committed to driving positive change at Howden.
Howden - Corporate & Commercial is seeking a Corporate Sales & Customer Support Specialist to join our thriving Commercial Schemes division. This role is pivotal in ensuring we provide top-notch service to our clients. You will be tasked with meeting personal operational objectives while delivering outstanding customer service to our clients.
This position is ideal for someone eager to embark on a career in the industry and looking to grow professionally. We offer a hybrid working model, requiring only one day in the office for in-person collaboration.
Key Responsibilities:
- Efficiently prioritize and manage all tasks with precision.
- Address all inquiries, whether written or verbal, professionally and process them in accordance with service standards.
- Create accurate and professional documentation consistently.
- Process adjustments following established procedures, including notifying insurers, issuing revised documentation, and collecting additional premiums.
- Escalate queries that exceed your experience, knowledge, and authority to senior staff.
- Participate in re-marketing initiatives.
- Issue renewal documentation.
- Manage client payments in accordance with Howden's protocols.
- Attend meetings as required.
Knowledge and Skills Required:
- A minimum of 12 months of experience in customer service and administrative roles is essential.
- Strong attention to detail and accuracy.
- Ability to process tasks swiftly and efficiently while prioritizing to meet deadlines.
- Proficient literacy and numeracy skills.
- Excellent communication abilities, with a knack for building rapport and fostering strong relationships.
Qualifications:
- 5 GCSEs at grades A*-C, including Mathematics and English.
Who We Are Looking For:
At Howden, we embrace diversity; there is no singular 'Howden personality type.' We seek individuals who align with our core values:
- Our achievements stem from those brave enough to explore new avenues.
- We support one another in both everyday challenges and significant hurdles.
- We are committed to making a positive impact, both professionally and personally.
A career shaped by you.
Our success is rooted in empowering our employees to make a difference in areas they are passionate about: personal growth, community service, fundraising for charitable causes, or developing innovative insurance solutions that address society's pressing challenges.
We recognize that the boundaries between home and work are increasingly blurred. When you are content and healthy at home, you are more likely to thrive at work, and vice versa. Therefore, we strive to support our employees in all facets of their lives.
Diversity and Inclusion:
At Howden, we view our workforce as our primary competitive advantage. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our Commitment to Sustainability:
We are dedicated to an ongoing journey toward becoming a more sustainable organization. This commitment involves caring for our people and the world we inhabit, conducting ethical business, and making a positive impact wherever possible. Our governance frameworks, company policies, and review systems are all aligned with our goal of fostering a positive influence in the world.
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