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Sales and Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our Corporate and Commercial team. As a key member of our team, you will be responsible for delivering exceptional customer service and sales support to our clients.
Key Responsibilities- Prioritize and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Produce accurate and professional documentation at all times.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
- Refer all queries that fall outside own experience, knowledge and authority to senior staff.
- Re-marketing exercises.
- Issuing renewal documentation.
- Dealing with client payments in line with Howden procedures.
- Participating in meetings as and when required.
- A minimum of 12 months customer service and administrative experience is required for this role.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently and prioritize work to meet deadlines.
- Good literacy and numeracy.
- Excellent communication skills and an ability to communicate accordingly to build rapport and develop strong relationships.
- 5 GCSE A*-C including Maths and English.
At Howden Insurance Brokers Ltd, we value diversity and are looking for individuals who share our values:
- We support each other, in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference, at work and beyond.
We offer a career that you define, with opportunities for personal development, volunteering, and fundraising for charity. We also support our people in every aspect of their lives, recognizing that separate home and work lives don't really exist.
