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Customer Service Trainee
2 months ago
Level 3 Customer Service Specialist Apprenticeship
Salary - 18,500 per annum
Camp Beaumont, part of the Inspiring Learning family, is dedicated to delivering enriching educational experiences for individuals of all ages. Our mission is to unlock potential, ignite joy, and create lasting memories. We believe in nurturing our talent from within, providing opportunities for growth through regular performance reviews.
As a Customer Service Apprentice, you will work under the guidance of our Customer Experience Team Leader. Your responsibilities will include addressing customer inquiries, resolving issues, analyzing customer feedback to identify areas for improvement, and proposing strategies to enhance customer satisfaction metrics. You will collaborate with various internal teams, including sales, marketing, and product development, to continuously improve the customer journey.
Benefits of the Level 3 Customer Service Apprenticeship:
- Gain expertise in customer service while earning a Level 3 qualification.
- Experience a blend of 80% practical work and 20% theoretical learning with our training partner.
- Advance your career to a Customer Experience Expert role, with opportunities to mentor others and enhance your skills.
Key Responsibilities:
- Oversee the customer experience throughout the booking process.
- Become a knowledgeable resource on our products and culture, effectively communicating this to customers.
- Maintain a comprehensive understanding of our offerings, competitors, and trends in the educational sector.
- Deliver outstanding customer service and support to our clients.
- Ensure timely responses to phone calls and emails in accordance with service level agreements.
- Facilitate bookings over the phone when necessary, guiding customers through the payment process.
- Manage customer bookings in compliance with our policies.
Why consider Camp Beaumont?
- Opportunity for a salary increase to full-time pay after one year.
- Generous holiday allowance of 25 days plus 8 public holidays.
- Flexible working environment with a vibrant office culture.
- Access to employee rewards and benefits, including discounts and perks.
- Financial wellness program allowing early access to wages.
Ideal Candidate Profile:
- Demonstrated customer service and administrative skills in a client-focused setting.
- Experience in travel or logistics is a plus, but not mandatory.
- Exceptional verbal and written communication abilities.
- A proactive and adaptable mindset with a positive attitude.
- Strong organizational skills and the ability to work independently.
- Capability to remain composed under pressure.
- Team-oriented with a collaborative spirit.
- Familiarity with office software, including MS Word, Excel, and Outlook.
- Eagerness to learn and develop new competencies.
- Completion of an enhanced background check will be necessary.
Working Hours:
This position requires working Monday to Friday from 08:30 am to 05:00 pm, including a one-hour unpaid lunch break. The role is office-based, requiring five days of in-office attendance.
About Camp Beaumont:
With numerous camps across various locations, we prioritize providing a safe and enjoyable environment for children, encouraging them to explore new activities and forge friendships. With over four decades of experience, we are committed to delivering exceptional childcare services during school holidays, ensuring that every camp experience is memorable and fun.
