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Business Development Manager

2 months ago


Ilford, Greater London, United Kingdom Get Set UK Full time
About the Role

We are seeking a highly skilled and experienced Business Manager to join our team at Get Set UK. As a Business Manager, you will play a key role in driving the success of our organization by leading a team of professionals and implementing business strategies that align with our mission and vision.

Key Responsibilities
  • Operational Leadership: Drive the operational team to achieve sustained high performance and quality delivery in accordance with Get Set UK contracts, business priorities, and organisational culture and values.
  • Role Model: Be a role model for team members and inspire them to strive for success, ensuring revenue and performance targets are met.
  • Partnership Building: Foster strong regional partnerships with external stakeholders and the broader business community.
  • Learning & Development: Motivate team members to develop industry-specific knowledge and skills.
  • Customer Empowerment: Support customers on their employment journey, boosting their confidence and trust in Get Set UK.
  • KPI Achievement: Demonstrate expertise in achieving contractual KPIs from attracting customers to securing lasting outcomes.
  • Service Delivery: Deliver activities in line with the prime provider's service delivery model and Get Set UK's internal model.
  • Business Development: Collaborate with Employment Relation Managers to uncover strategic business development opportunities.
  • Reporting Excellence: Generate and deliver monthly management reports to the Operations Manager, Director, and Prime Providers.
  • Team Meetings: Lead daily team meetings, ensuring priorities are communicated and accountability is maintained.
  • Continuous Improvement: Conduct formal and informal observations, implementing SMART action plans to elevate delivery standards.
  • Skills Gap Analysis: Conduct skills gap analysis and develop dynamic development plans for team members.
  • Performance Management: Conduct monthly one-on-one meetings and caseload reviews to drive team growth and customer progression.
  • Third-Party Collaboration: Collaborate with third-party providers and Jobcentre Plus leads to ensure seamless access to specialized services.
  • Compliance: Work with the Quality and Compliance team to implement best practices and enhance compliance.
  • File Checks: Conduct thorough file checks to ensure compliance with prime provider criteria and internal standards.
  • Customer Feedback: Provide empathetic and quality feedback to customers, preparing them for the dynamic work environment.
Requirements
  • Experience: Proven experience in a similar role, preferably with the welfare-to-work or similar sectors.
  • Education: Relevant qualifications in business management, social work, or a related field.
  • Skills: Strong communication, organisational, and problem-solving skills.
  • Knowledge: Understanding of the challenges faced by individuals seeking employment and the resources available to support them.
  • Technology: Proficient with data management systems and modern communication tools.
  • Leadership: Experience in leading small to medium-sized teams and achieving both hard and soft KPIs.
  • Commercial Growth: Track record of success in growing business portfolios and establishing new partnerships.
  • People Focused: Demonstrates a management style that ensures high performance and low attrition rates.
  • Inclusive Leader: Creates a friendly working environment prioritising employee career progression and development.
  • Passionate & Driven: Leads with passion, driving team performance, compliance, and daily operations.
  • Empathetic & Supportive: Supports customers on their employment journey, building their confidence and trust.
  • Strategic Thinker: Ability to analyse problems, propose solutions, and drive commercial growth.
  • Results-Oriented: Track record of surpassing demanding targets in welfare-to-work or similar industries.
  • Integrity: Demonstrates professional integrity in all actions and decisions.
Our Values
  • Be Ambitious: Show determination and innovation in your approach.
  • Be Inspiring: Inspire responsibility through your daily actions.
  • Be Proud: Take pride in your daily achievements and want to support your local community.
  • Be Considerate: Collaborate well in an inclusive environment.
  • Own It: Own your attitude, motivation, and actions.