IT Support Specialist

2 months ago


Midlothian, United Kingdom QA Full time
About Dunedin IT

Dunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England.

Job Summary

We are seeking an enthusiastic IT Support Engineer Apprentice to join our team in Edinburgh. As a key member of our support team, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and implementing solutions.

Key Responsibilities
  • Provide technical support to clients across multiple locations, resolving a wide range of IT requests.
  • Lead on small networking and connectivity projects, with opportunities to progress to larger deployments.
  • Log and prioritize support requests, ensuring timely resolution and meeting service level agreements.
  • Collaborate with end-users, departments, and management teams to deliver effective solutions.
  • Work in a fast-paced environment, often requiring creative problem-solving and initiative to resolve complex issues.
Requirements
  • Strong passion for IT and technology.
  • Excellent communication and interpersonal skills.
  • Willingness to learn and adapt to new technologies.
  • Passion for customer service and delivering high-quality support.
  • Organized and proactive approach to work.
  • Ability to work effectively in a team environment.
  • Good timekeeping and attendance.
  • Driving license or willingness to learn to drive.
Benefits
  • Competitive salary of £18,000 per annum.
  • 37.5 hours per week, Monday to Friday, 9am – 5pm.
  • Health insurance scheme.
  • 28 days holiday including bank holidays.
  • Professional and industry training opportunities.
  • Flexible working hours around core office hours.
  • Company pension scheme.
  • Company social events.
Future Prospects

Upon completion of the apprenticeship, you will have the opportunity to progress to a full-time role within the IT team, with potential for further career advancement.



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