IT Support Specialist
2 months ago
Dunedin IT is a leading provider of end-to-end technology and connectivity services, serving over 150 organizations across Scotland and England.
Job SummaryWe are seeking an enthusiastic IT Support Engineer Apprentice to join our team in Edinburgh. As a key member of our support team, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and implementing solutions.
Key Responsibilities- Provide technical support to clients across multiple locations, resolving a wide range of IT requests.
- Lead on small networking and connectivity projects, with opportunities to progress to larger deployments.
- Log and prioritize support requests, ensuring timely resolution and meeting service level agreements.
- Collaborate with end-users, departments, and management teams to deliver effective solutions.
- Work in a fast-paced environment, often requiring creative problem-solving and initiative to resolve complex issues.
- Strong passion for IT and technology.
- Excellent communication and interpersonal skills.
- Willingness to learn and adapt to new technologies.
- Passion for customer service and delivering high-quality support.
- Organized and proactive approach to work.
- Ability to work effectively in a team environment.
- Good timekeeping and attendance.
- Driving license or willingness to learn to drive.
- Competitive salary of £18,000 per annum.
- 37.5 hours per week, Monday to Friday, 9am – 5pm.
- Health insurance scheme.
- 28 days holiday including bank holidays.
- Professional and industry training opportunities.
- Flexible working hours around core office hours.
- Company pension scheme.
- Company social events.
Upon completion of the apprenticeship, you will have the opportunity to progress to a full-time role within the IT team, with potential for further career advancement.
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