Enforcement Officer

2 days ago

London, Greater London, United Kingdom London borough of Barking and Dagenham Full time

About this role

The purpose of this position is to enforce warrants and liability orders for outstanding debt owed to the London Borough of Barking and Dagenham. This will include Council Tax, PCNs, FPNs, and NNDRs. The role is to provide ethical enforcement throughout the borough and adjacent postcodes. You will be required to work predominantly on your own but with the support of a compliance team and will manage your own case management, undertaking necessary research and due diligence.

Key responsibilities

  • Enforce warrants and liability orders for outstanding debt owed to the council
  • Provide ethical enforcement throughout the borough and adjacent postcodes
  • Manage your own case management, undertaking necessary research and due diligence
  • Develop relationships with other departments within the council to maximise positive outcomes
  • Signpost vulnerable residents to support services

Requirements

  • Hold a current enforcement agent's certificate
  • Be prepared to work out of hours and weekends if required
  • Be able to work outside in all weather conditions
  • Have an ability to negotiate, convince, and influence while remaining clear and courteous under sometimes difficult circumstances
  • Understand where a customer requires further support or advice to ensure their longer-term financial sustainability and wellbeing

About us

The London Borough of Barking and Dagenham is a passionate and dedicated organisation that is making a difference in the community. We have undergone an ambitious transformation programme and have built a new kind of council, capable of delivering real change with our community in the twenty-first century. We value the diversity of people who live, work, and visit our borough and are committed to creating a place where people understand, respect, and celebrate each other's differences.

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