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Customer Support Coordinator

2 months ago

Doncaster, Doncaster, United Kingdom Distinct Consultancy Group Ltd Full time

Customer Support Administrator

We are seeking a highly organized and detail-oriented Customer Support Administrator to join our team at Distinct Consultancy Group Ltd. As a key member of our Services Team, you will provide administrative support to ensure the smooth operation of our business processes.

The Role

As a Customer Support Administrator, you will be responsible for coordinating the Services Team, providing quotes and managing customer information through our CRM system, and communicating effectively with customers, stakeholders, and team members to resolve any issues.

Main Responsibilities

  • Coordinate Services Team activities and ensure timely completion of tasks
  • Provide quotes and manage customer information through our CRM system
  • Communicate effectively with customers, stakeholders, and team members to resolve issues
  • Prepare and present customer KPI data to the Contract Management Team
  • Maintain and ensure key business trackers, databases, and reports are up-to-date

What We Offer

As a Customer Support Administrator at Distinct Consultancy Group Ltd, you will have the opportunity to work in a dynamic and growing business, with a clear path for career progression and professional development.

Requirements

To be successful in this role, you will need to have excellent communication and organizational skills, with the ability to work effectively in a team environment.