Beauty Industry Leader

1 month ago


Manchester, United Kingdom Estee Lauder Companies Full time
About the Role

We are seeking a dynamic and inspirational Retail Manager to lead, coach and develop our team of Retail Artists to achieve sales, customer service and operational targets. As a Retail Manager, you will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

Key Responsibilities

- Develop and implement sales and customer service strategies to drive business growth and improve customer satisfaction
- Lead, coach and develop a high-performing team of Retail Artists to achieve sales, customer service and operational targets
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events and exceptional customer relationship management
- Manage and maintain a high level of customer service and sales performance, ensuring that all customers receive a world-class experience

What We Offer

- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections - Employee Assistance Programme
- Extensive Training & development offering

About Us

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
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