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Customer Relations Apprenticeship Initiative
3 months ago
Overview of the Apprenticeship
Responsibilities
• This position involves diverse tasks, requiring regular communication with both colleagues and clients. It is essential to understand that this role is hybrid, encompassing both administrative duties and direct customer interactions via phone.
• Managing all communications from our internal and external clients, ensuring they are informed about progress and that subsequent steps are clearly understood.
• Keeping scheme data organized, while administering and updating individual records for customers and clients.
• Working collaboratively with team members to ensure that customer inquiries and issues are addressed promptly and effectively.
Additional Information
• Eligibility for the program requires candidates to be at least 16 years old and reside in Wales.
Qualifications
Requirements
• Candidates must be 16 years or older and live in Wales.
• Individuals who are passionate about assisting others, straightforward, ambitious, authentic, collaborative, and purposeful.
• Excellent communication and administrative abilities, with a strong desire to support customers in various circumstances.
• Proficiency in using desktop or laptop computers, along with experience in MS Office applications.
Skills
• Individuals who are enthusiastic about helping others, straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication and administrative skills, with a commitment to supporting customers in diverse situations.
• Confidence in using desktop or laptop devices and familiarity with MS Office.
Welsh Language Proficiency
Welsh Spoken Skills: Not Required
Welsh Written Skills: Not Required
If you are interested in pursuing an apprenticeship in Welsh or bilingually, please reach out to the training provider for availability.
Training Offered
Training Provider
Apprenticeship Learning Solutions LtdQualification
Level 2 in Providing Financial ServicesDisability Confident Employer
Is this employer disability confident: Yes
Disability confident employers are dedicated to providing equal opportunities for individuals with disabilities and health conditions.
Employer Information
Legal and General
