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Regional Facilities Operations Manager
2 months ago
Atlas Workplace Services is in search of a skilled Regional Facilities Operations Manager to supervise the effective delivery of Hard Services throughout the southern region under a national customer contract. This position is critical in ensuring that the client's assets are secure, functional, and operational, consistently meeting both client and customer expectations while upholding the high standards synonymous with Atlas.
This role requires mobility, necessitating travel to various sites across the southern region.
Key Responsibilities:Health & Safety / Compliance:
- Ensure the safety and compliance of the client estate with all statutory regulations through comprehensive Records Audits and Site Safety Inspections, working closely with the Technical and Compliance Managers.
- Uphold compliance with both client and Atlas's quality assurance systems (ISO 9001, 14001, 18001, etc.).
- Serve as a mediator in safety disputes and maintain proactive reporting of any accidents, incidents, or near misses.
- Keep operational site documentation and Site Specific Method Statements accurate and current.
- Ensure all contractors receive proper induction, conduct necessary permits to work, and maintain safe and tidy work practices.
Operational Management:
- Ensure the annual maintenance program aligns with contractual specifications and customer estate requirements.
- Conduct regular quality checks and audits across the customer estate.
- Oversee the delivery of both reactive and planned preventative maintenance services to guarantee a safe, compliant, and fully operational facility.
- Collaborate with the Account Manager and Regional Technical FM South to provide a comprehensive and cost-effective facilities management service.
- Support budget management by supplying essential information regarding property revenues and projected expenses.
Financial and Commercial Management:
- Manage the monthly P&L for the southern region, focusing on cost control and revenue generation.
- Understand the contract and specifications to ensure compliance with all aspects.
- Assist the Commercial Manager in identifying opportunities for enhancements and contractual efficiencies.
Customer Relations and Governance:
- Act as the primary point of contact for all customer interactions within the designated area, effectively communicating with all customers regarding property-related matters.
- Encourage feedback to identify strengths and areas for improvement.
- Ensure effective communication with customer stakeholders and the core client team.
- Maintain governance requirements in accordance with the contract and service specifications.
- Foster a culture of service excellence centered on continuous improvement and productivity.
Resource Management:
- Analyze the impact of Scheduled Facilities Services and introduce corrective actions where necessary.
- Ensure value for money in maintenance solutions by evaluating alternative options.
- Identify and implement local improvements for environmental benefits in alignment with Atlas's environmental strategy.
Supplier Oversight:
- Establish a performance management system for all suppliers, emphasizing safety, service delivery, business continuity, value for money, and best practices.
- Provide regular feedback to those managing supplier and contract relationships.
- Maintain accurate records of service delivery, including correspondence, meeting minutes, and action plans.
Reporting:
- Generate service delivery reports for all service lines as outlined in the compliance framework.
- Ensure adherence to contractual governance requirements.
- Maintain comprehensive records of service delivery, including correspondence, meeting minutes, action plans, and written notes.
Minimum Qualifications, Certifications, and Training Required:
- GCSE in English and Maths or equivalent.
- Accredited Health and Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely).
Essential Knowledge, Skills, and Experience:
- Proven experience in property management and delivering facilities management services across a diverse property portfolio.
- Experience in managing, influencing, and operating within a multi-client/contract environment.
- Familiarity with both direct and outsourced service delivery teams.
- Demonstrated ability to lead a team of facilities management professionals to achieve business objectives.
- Financially astute with a strong commercial focus within a large organization.
- Comprehensive understanding of facilities management service delivery issues, statutory requirements, and applicable legislation.
- Awareness of current facilities management market trends and the ability to apply these trends operationally.
- Proven capability to manage a P&L and meet business targets.
- Ability to perform maintenance tasks such as Emergency Light Testing, weekly flushing of infrequently used outlets, and monthly tap temperature checks.
