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Onboarding Program Manager

2 months ago

London, Greater London, United Kingdom Tipalti Full time
About the Role

We are seeking an experienced Onboarding Program Manager to join our Customer Onboarding Team at Tipalti. As a key member of our team, you will be responsible for delivering a best-in-class experience for our clients across the full end-to-end onboarding journey.

Key Responsibilities
  • Manage multiple onboarding projects of differing complexity and size simultaneously, ensuring timely and successful delivery.
  • Develop and implement standardized onboarding methodologies, ensuring consistency and efficiency across all projects.
  • Collaborate with internal and external stakeholders to identify and address client needs, ensuring a seamless onboarding experience.
  • Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs), ensuring continuous improvement and optimization of the onboarding process.
  • Identify and capture lessons learned to enable continuous improvement of the onboarding journey.
About You

We are looking for a highly skilled and experienced Onboarding Program Manager who possesses:

  • 5+ years of program management experience, preferably in the SaaS or fintech industry.
  • Proven track record of stakeholder management and strong communication skills.
  • Experience in adopting a consultative approach in addressing issues and creating solutions.
  • Strong alignment to Tipalti's corporate values.
  • Project management qualification(s) or equivalent.
What We Offer

As a valued member of our team, you will have the opportunity to work with a dynamic and innovative company, driving excellence in client onboarding and experience. You will be part of a collaborative and supportive environment, with opportunities for growth and development.