Onboarding Program Coordinator

2 weeks ago

London, Greater London, United Kingdom Disability Solutions Full time
About the Role

As a Client Adoption Specialist at LexisNexis Legal & Professional, you will play a key role in driving the adoption of our products and services. Your primary responsibility will be to develop and implement onboarding plans that meet the needs of our clients, ensuring they get the most out of their investment. You will work closely with key contacts at new accounts to roll out our onboarding program, providing high-quality support and guidance to ensure a seamless experience. Your goal will be to increase client retention and improve Net Promoter Scores (NPS).

Responsibilities
  • Develop and implement onboarding plans to drive client adoption and retention.
  • Work with key contacts at new accounts to roll out the onboarding program.
  • Provide high-quality support and guidance to clients to ensure a seamless experience.
  • Prioritize tasks and manage time effectively to meet set KPIs.
  • Collaborate with cross-functional teams, including account managers and customer success teams, to provide a great client experience.
  • Deliver exceptional client service by going above and beyond to ensure positive experiences.
Requirements
  • Experience working in a commercially focused or customer-facing environment.
  • Strong organizational and time management skills, with an aptitude for making data-driven decisions.
  • Excellent verbal and written communication skills.
  • A desire to drive successful outcomes for clients and a natural ability to demonstrate product value.
  • Ability to build excellent relationships with clients and stakeholders across all levels.
What We Offer
  • A healthy work-life balance with flexible hours and a range of wellbeing initiatives.
  • A competitive salary and benefits package, including a generous holiday allowance and access to a contributory pension scheme.
  • Opportunities for career development and growth, with access to extensive learning and development resources.
  • A collaborative and supportive work environment, with a focus on teamwork and open communication.

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