Broker Sales Representative

2 months ago


Glasgow, Glasgow City, United Kingdom The Cigna Group Full time
About the Role

We are seeking a highly motivated and focused individual to join our rapidly expanding Broker Sales team as a Broker Sales Representative. As a key member of our team, you will have the opportunity to work for a forward-thinking and progressive organization, within a dynamic team environment where there are excellent progression opportunities.

Key Responsibilities:

  • Manage your own accounts with a view of growing the existing book of business.
  • Identify and win new partnerships by undertaking proactive outbound call campaigns.
  • Support across all areas of Broker Service to ensure that we continue to drive our focus on Customer Centricity and deliver on the following duties & responsibilities:

Key Performance Indicators:

  • Strive to achieve company KPIs across Sales.
  • Communicate effectively with team and senior management.
  • Provide the highest levels of broker support, striving for first contact resolution.
  • Ensure that all operating procedures and regulations are followed in line with FSA and Cigna guidelines.
  • Monitor turn-around times to ensure contacts are settled within required time scales.
  • Build relationships with internal departments to ensure all resources are utilized to the benefit of the Broker.
  • Actively support all team members and provide resource to enable all operational goals to be achieved.

Requirements:

  • 2 years sales experience is preferred, however not essential – full sales training will be provided.
  • Be able to demonstrate experience working within a team environment.
  • Experience of working in a multilingual capacity would be beneficial but not essential.
  • Outbound sales experience or a good knowledge of insurance products is preferred.
  • A proven track record of success.

Skills and Qualities:

  • Ability to work under own initiative and be proactive in recommending and implementing process improvements.
  • Ability to organise, prioritise and manage workload to meet individual and team targets.
  • Ability to quickly identify customer needs in a professional and confident manner.
  • Ability to exercise judgement.
  • Maintain a positive attitude and good work ethic.
  • Be flexible and open to change.

About The Cigna Group

The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. As a member of our team, you will be part of a dynamic and progressive organization that is committed to driving growth and improving lives.



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