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CRM Campaign and Content Specialist

2 months ago

London, Greater London, United Kingdom Levi Strauss & Co Full time

Job Summary:

We are seeking a highly motivated and detail-oriented CRM campaign and content specialist to join our Loyalty and CRM team in London. As a key member of our team, you will be responsible for executing CRM campaigns to support the delivery of our marketing plan, aligned to trading demands and topical moments.

Key Responsibilities:

  • Develop and execute CRM campaigns to drive customer engagement and loyalty.
  • Lead the translation and QA process for all CRM communications with agencies, copywriters, and local market teams to ensure high-quality content.
  • Align content and calendars with owned channels, marketing, and merchandising teams to deliver a best-in-class customer journey.
  • Develop and deliver CRM production briefs to the creative studio traffic manager.
  • Prepare weekly and monthly performance reports for the European region and provide clear insights to management and stakeholders.
  • Stay up-to-date with the latest industry best practices to drive innovation in our CRM strategies.

Requirements:

  • Marketing, business, communication, or related studies.
  • Strong attention to detail and a good eye for impactful creative.
  • Customer-oriented focus, with a keen interest in retail and particularly within the fashion sector.
  • Eager to learn how to use different marketing technology platforms.
  • Fluent in English, with additional European languages preferred.
  • Strong team player, able to work collaboratively across multiple teams.
  • Strong MS Office skills, knowledge in Outlook, Excel, Word, and PowerPoint.
  • Basic knowledge of HTML and Photoshop is a plus.