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Administrative Coordinator
2 months ago
Position Overview
The role involves providing comprehensive administrative assistance to the Clinical Director and the PCN Manager within the Primary Care Network. This position requires effective communication with both clinical and non-clinical personnel, ensuring a professional and courteous approach at all times. The successful candidate will undertake a range of administrative tasks to facilitate the efficient operation of services, adhering to established protocols and timelines.
Key Responsibilities
- Organize board meetings, including preparing agendas, attending sessions, and taking minutes in the absence of the PCN Manager.
- Coordinate with Human Resources to verify that all mandatory training for PCN staff is current.
- Assist in transferring training certificates from the PCN drive to the learning platform for record-keeping.
- Ensure that Extended Access hours are accurately recorded and that coverage is arranged prior to approving annual leave.
- Monitor staff requests for leave to prevent scheduling conflicts among those in similar roles.
- Update TeamNet with information as directed by the management team.
- Maintain the PCN staff directory, ensuring it is current and disseminated to practice managers.
- Collaborate with HR as instructed by management.
- Manage the online PCN drive, updating folders as necessary.
- Develop and implement new administrative systems, such as record management.
- Support various projects as directed by management.
- Attend meetings and respond to inquiries as required.
- Remind practices to share PAT testing dates with PCN staff and ensure that necessary equipment is available for safety checks.
Essential Skills and Qualifications
- Understanding of the NHS, primary care, and general practice environments.
- Strong presentation and customer service skills.
- Exceptional verbal and written communication abilities across various levels of staff.
- Demonstrated experience in a similar administrative role, such as office assistant or receptionist.
- Excellent organizational and problem-solving capabilities.
- Ability to work effectively under pressure while maintaining high standards of work amidst frequent interruptions.
- Meticulous attention to detail and proficiency in accurately conveying information.
- Competence in computer usage and keyboard skills.
- Experience in handling inquiries from staff and directing them appropriately.
- Participation in annual performance reviews.
- Support for the induction and training of new non-clinical staff as directed.
- Proficiency in managing confidential documents in an office environment.
- Ability to work independently within defined boundaries while seeking guidance when necessary.
- Demonstrated enthusiasm and a strong commitment to teamwork.
Work Environment
The position requires the ability to travel independently between various practice sites as needed and to attend meetings hosted by external agencies.
Commitment to Professional Development
The post-holder is expected to engage in ongoing training to maintain competency, including mandatory training, and to contribute to a safe working environment.
Equal Opportunity
The role demands adherence to equal opportunity policies, ensuring that all individuals are treated fairly and with respect, regardless of their background.