Second Line IT Support Specialist

4 weeks ago


Bellshill, North Lanarkshire, United Kingdom newscientist - Jobboard Full time
Helpdesk Engineer - Educational Assessment

Are you passionate about delivering exceptional customer service and resolving complex technical issues? We're seeking a skilled Helpdesk Engineer to join our team in the RM Assessment division.

About the Role

We're looking for a highly motivated and organized individual to provide 2nd level software support for our flagship products, RM Assessor 3 and Assessment Master. As a Helpdesk Engineer, you'll be responsible for resolving technical issues, troubleshooting problems, and providing timely support to our customers.

Key Responsibilities
  • Provide 2nd level software support for RM Assessor 3 and Assessment Master
  • Resolve technical issues and troubleshoot problems in a timely manner
  • Communicate effectively with customers to understand their needs and provide solutions
  • Work collaboratively with the support team to ensure seamless support delivery
Requirements

We're looking for a candidate with excellent problem-solving skills, a strong focus on customer service, and experience in software support. If you have a background in ITIL Foundation Certification or ITIL 4, that's a plus

We offer a competitive salary, private medical healthcare, life assurance, and a Group Personal Pension Plan with higher contribution levels available. You'll also have the opportunity to work in a dynamic and inclusive environment with a diverse team.

At RM, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. If you're passionate about delivering exceptional customer service and resolving complex technical issues, we'd love to hear from you



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