Second Line IT Support Specialist
4 weeks ago
Are you passionate about delivering exceptional customer service and resolving complex technical issues? We're seeking a skilled Helpdesk Engineer to join our team in the RM Assessment division.
About the RoleWe're looking for a highly motivated and organized individual to provide 2nd level software support for our flagship products, RM Assessor 3 and Assessment Master. As a Helpdesk Engineer, you'll be responsible for resolving technical issues, troubleshooting problems, and providing timely support to our customers.
Key Responsibilities- Provide 2nd level software support for RM Assessor 3 and Assessment Master
- Resolve technical issues and troubleshoot problems in a timely manner
- Communicate effectively with customers to understand their needs and provide solutions
- Work collaboratively with the support team to ensure seamless support delivery
We're looking for a candidate with excellent problem-solving skills, a strong focus on customer service, and experience in software support. If you have a background in ITIL Foundation Certification or ITIL 4, that's a plus
We offer a competitive salary, private medical healthcare, life assurance, and a Group Personal Pension Plan with higher contribution levels available. You'll also have the opportunity to work in a dynamic and inclusive environment with a diverse team.
At RM, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. If you're passionate about delivering exceptional customer service and resolving complex technical issues, we'd love to hear from you
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Second Line IT Support Specialist
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom RM Education Limited Full time{"h1": "Helpdesk Engineer - Software Support", "p": "At RM Education Limited, we're on the lookout for a skilled Helpdesk Engineer to join our team in the RM Assessment division. This role can be pursued from any of our 3 UK offices or can be carried out remotely. This is a full-time, dedicated Night Shifts role. ", "ul": [{"li": "We're a pioneer of...
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Second Line IT Support Specialist
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom RM Education Limited Full time{"h1": "Helpdesk Engineer - Software Support", "p": "At RM Education Limited, we're on the lookout for a skilled Helpdesk Engineer to join our team in the RM Assessment division. This role can be pursued from any of our 3 UK offices or can be carried out remotely. This is a full-time, dedicated Night Shifts role. ", "ul": [{"li": "We're a pioneer of...
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Second Line IT Support Specialist
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom RM Education Limited Full time{"h1": "Helpdesk Engineer - Software Support", "p": "At RM Education Limited, we're on the lookout for a skilled Helpdesk Engineer to join our team in the RM Assessment division. This role can be pursued from any of our 3 UK offices or can be carried out remotely. This is a full-time, dedicated Night Shifts role. ", "ul": [{"li": "We're a pioneer of...
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