Business Transformation Manager
3 weeks ago
We are seeking a highly skilled Business Change Manager to join our Service Transformation Programme on a 12-month fixed-term contract. As a key member of our team, you will be responsible for delivering business and people readiness outcomes at both a programme and individual project level.
Key Responsibilities- Engage with Digital, Service Transformation, and Business colleagues to develop effective project delivery plans and engage in project governance and status reporting.
- Work collaboratively with business and project leads to articulate vision, case for change, and key messages, and coach and support on dissemination and addressing resistance.
- Work with Sponsor to engage and align key business leads, build their understanding of planned changes to gain commitment, and prepare them for go-live and beyond.
- Complete early business impact analysis and share impacts to build understanding both for business and project team colleagues.
- Develop comms approach and plan, and support development and delivery of comms assets working with the Readiness network and Internal Comms colleagues.
- Complete business impact analysis and use as input to development of the go-live approach for new service - and develop transition checklist/plan for go-live.
- Engage with training teams for planning and design of training and user support activities, develop the end-user support approach, and assist in the set up and running of support channels and routines.
- Establish readiness/adoption metrics for PGLS/Hypercare.
- Design and deploy feedback loops, monitor adoption metrics - and course correct.
- Strong business and people readiness skills, including principles, methods, and tools.
- Ability to rapidly build effective relationships at all levels, engage and influence colleagues, and deliver clear, simple communications.
- Experience leading and delivering readiness activities on IT-enabled change projects.
- Organised and methodical in approach to planning, with experience of delivering end-to-end at a project level, leading readiness activities for specific projects, problem-solving, and working flexibly responding to changing demands.
- Experience delivering readiness activities for technology change based on waterfall and agile approaches.
- Ability to multitask across activities and projects.
A 1-2 stage interview process consisting of technical and behavioural-based interview questions.
Working ScheduleBased in Bristol head office, BS1 5HL. This role is a 12-month fixed-term contract, full-time, 37.5 hours per week, Monday to Friday. For this role, we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office (minimum of 2 days per week).
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