Corporate Customer Service Manager
4 weeks ago
We are seeking a highly skilled Customer Excellence Executive to join our Corporate team. This individual will work closely with the corporate team to manage customer issues, providing exceptional service and ensuring customer satisfaction.
Key Responsibilities- Support the team in a customer service role to manage customer issues related to damage or delivery queries.
- Log all complaints and issues, gathering relevant information and documentation.
- Liaise with customers, clients, and internal departments to resolve issues efficiently.
- Attend regular meetings to keep managers informed of progress.
- Oversee daily tasks, including liaising with customers, chasing progress on vehicles, and more.
- World-class training provided by our own trainer and brand partners.
- Uncapped commission for all add-on products sold.
- 30 days annual leave, inclusive of 8 bank holidays, with average commission paid during annual leave.
- Preferential rates for servicing and repairs on family and friends' cars.
- A workplace pension scheme.
D.M Limited is a family-owned business with over 60 years of experience. We have grown to become one of the top 100 car dealers in the country, with a stable workforce of over 450 people. We value our customers and strive to provide exceptional service, making us a great place to work.
Requirements- A customer service background, with excellent communication and organisational skills.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- Strong problem-solving skills, with a focus on customer satisfaction.
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Customer Service Manager
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Leeds, Leeds, United Kingdom D.M Limited Full timeWe are seeking a highly skilled Customer Service Manager to join our Corporate team at D.M Limited. This role offers a unique opportunity to work alongside our corporate team, managing customer issues and providing exceptional service.About the RoleThe Customer Service Manager will be responsible for supporting the team in a customer service role, managing...
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Customer Service Manager
3 weeks ago
Leeds, Leeds, United Kingdom D.M Limited Full timeWe are seeking a skilled Customer Service Manager to join our Corporate team. This role involves managing customer issues and working closely with the corporate team to resolve queries. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.About the RoleThe Customer Service Manager will be...
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Customer Service Excellence Manager
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