Duty Manager

4 weeks ago

London, Greater London, United Kingdom Irlam associates Group Full time

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Irlam Associates Group. As a key member of our operations team, you will be responsible for managing the Heathrow Workshop operations to deliver exceptional levels of customer service, while maintaining the highest quality and safety standards.

Main Responsibilities:

  1. Operational Management: Ensure all servicing, repairs, preventative works, and legal testing are carried out in a safe and efficient manner, in accordance with company regulations.
  2. Workshop Loading and Prioritization: Take ownership of the workshop loading plan and job priorities to ensure efficient use of resources.
  3. Resource Management: Manage and prioritize resources to ensure the right technical expertise is available to meet demand.
  4. Job Allocation and SLA Management: Ensure that jobs are allocated in an organized and effective manner to maintain Service Level Agreements (SLAs) and customer operational requirements.
  5. Customer Focus: Provide full support to all areas of the business as required, including Ramp, Parts Department, and Call Centre.
  6. Operational Readiness: Continually be prepared for operational readiness and peak days.
  7. Parts Management: Ensure that parts requests are managed effectively, costs are confirmed, and all ordered parts are fitted.
  8. SAP Support: Provide SAP support to your team as required.
  9. Productivity and Efficiency: Drive productivity and efficiencies using data from SAP.
  10. Tooling and Equipment Management: Ensure that all tooling and equipment is fit for purpose and up to standard.
  11. Vehicle Fleet Management: Take ownership of the vehicle fleet, tools, and equipment.
  12. Workshop and Yard Maintenance: Ensure that the workshop and yard areas are kept clean and tidy at all times, and within company Health & Safety guidelines.
  13. Safety and Wellbeing: Be accountable for the safety and wellbeing of all staff airside and landside.
  14. Safety Risk Management: Identify top three safety risks and apply mitigation.
  15. Safety Incident Investigation: Pro-actively investigate all safety incidents and implement mitigation to prevent re-occurrence.
  16. Reporting and Governance: Report all accidents, incidents, and near-miss occurrences using the Quentic System, and complete investigations and apply mitigation to prevent re-occurrence.
  17. Safety Governance: Attend monthly safety governance group meetings and progress agreed safety actions to closure.
  18. Health and Safety Policy: Ensure that work completed by employees, suppliers, or contractors is carried out in accordance with the company's Health & Safety Policy and Standard Operating Procedures (SSOWs).
  19. PPE Audits and Quality Assurance: Conduct regular PPE audits and quality assurance checks to ensure excellent safety standards are maintained at all times.
  20. Mandatory Training: Manage mandatory training to ensure compliance is maintained at all times.
  21. Staff Engagement: Engage with staff through effective use of staff briefings and toolbox talks, encourage and support staff ideas and suggestions.
  22. Team Management: Effectively manage your team using company-agreed policies for performance, absence, grievance, and disciplinary.
  23. Pro-time Management: Manage pro-time ensuring on-time clocking in and out.
  24. Personal Development Reviews: Complete personal development reviews (PDR) with your team and identify any training, development, or knowledge gaps.
  25. Training Plan Management: Manage the training plan for your team.
  26. Toolbox Talks: Deliver regular toolbox talks to ensure colleagues are informed, engaged, consulted, and valued.

Requirements:

  • Customer Focus: Customer-oriented and service delivery-focused.
  • Health and Safety Knowledge: Good knowledge of health and safety regulations (IOSH/NEBOSH desirable).
  • Operational Expertise: Operational expertise desirable.
  • Leadership and Management: Proven experience in a management or supervisory capacity and can demonstrate strong people management skills and the ability to lead a team.
  • Literacy, Analytical, and Numeracy Skills: Literate, analytical, and numerate.
  • Financial Understanding and Negotiation Skills: Good financial understanding and negotiation skills.
  • Communication and Presentation Skills: Strong communication and presentation skills.
  • IT Systems Knowledge: Good knowledge of IT systems.
  • Customer-Focused Pressurized Environment: Experience of working in a customer-focused pressurized environment.

  • Duty Manager

    3 days ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers a unique and inclusive experience for its guests. Our team is vibrant, dynamic, and engaging, and we're looking for individuals who share our passion for delivering exceptional service.Job Title: Duty ManagerWe're seeking a highly skilled and experienced Duty Manager to...

  • Duty Manager

    3 days ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers a unique and inclusive experience for its guests. Our team is vibrant, dynamic, and engaging, and we're looking for individuals who share our passion for delivering exceptional service.Job Title: Duty ManagerWe're seeking a highly skilled and experienced Duty Manager to...

  • Duty Manager

    1 week ago

    London, Greater London, United Kingdom COREcruitment Full time

    {"h1": "Duty Manager Job Description", "p": "At COREcruitment, we are seeking a highly skilled Duty Manager to oversee the guest experience journey from check-in to feedback. This is a key role that requires a positive and friendly attitude, as well as excellent communication skills.", "ul": [{"li": "Oversee the guest experience journey from check-in to...

  • Duty Manager

    1 week ago

    London, Greater London, United Kingdom COREcruitment Full time

    {"h1": "Duty Manager Job Description", "p": "At COREcruitment, we are seeking a highly skilled Duty Manager to oversee the guest experience journey from check-in to feedback. This is a key role that requires a positive and friendly attitude, as well as excellent communication skills.", "ul": [{"li": "Oversee the guest experience journey from check-in to...

  • Duty Manager

    9 hours ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Join YHA Oxford Street as a Duty ManagerWe are seeking a highly motivated and organized individual to join our team as a Duty Manager. As a key member of our hostel operations team, you will play a vital role in ensuring the smooth day-to-day running of our hostel.Key Responsibilities:Support the management of an operational budget and the delivery of Key...

  • Duty Manager

    4 hours ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Join YHA Oxford Street as a Duty ManagerWe are seeking a highly motivated and organized individual to join our team as a Duty Manager. As a key member of our hostel operations team, you will play a vital role in ensuring the smooth day-to-day running of our hostel.Key Responsibilities:Support the management of an operational budget and the delivery of Key...

  • Duty Manager

    6 days ago

    London, Greater London, United Kingdom The Standard London Full time

    {"title": "Duty Manager", "description": "Unlock Your Potential as a Duty Manager at The Standard LondonAre you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional guest experiences? We're seeking a highly skilled Duty Manager to join our team at The Standard London.As a Duty Manager, you'll be...

  • Duty Manager

    6 days ago

    London, Greater London, United Kingdom The Standard London Full time

    {"title": "Duty Manager", "description": "Unlock Your Potential as a Duty Manager at The Standard LondonAre you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional guest experiences? We're seeking a highly skilled Duty Manager to join our team at The Standard London.As a Duty Manager, you'll be...

  • Duty Manager

    4 days ago

    London, Greater London, United Kingdom Search Full time

    Job Title: Duty Manager, £34,000, North LondonDESIRED BACKGROUND* Previous residential experience within a busy fast-paced site and/or luxury management background* Tech-savvy, familiar with SOP and the usage of IT internal systems* Excellent customer service skills with the objective to keep the site residents, visitors, team, and workplaces safeKEY...

  • Duty Manager

    4 days ago

    London, Greater London, United Kingdom Search Full time

    Job Title: Duty Manager, £34,000, North LondonDESIRED BACKGROUND* Previous residential experience within a busy fast-paced site and/or luxury management background* Tech-savvy, familiar with SOP and the usage of IT internal systems* Excellent customer service skills with the objective to keep the site residents, visitors, team, and workplaces safeKEY...

  • Duty Manager

    4 days ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired.Job Title: Duty ManagerWe are seeking a highly skilled and experienced Duty Manager to join our team at The...

  • Duty Manager

    4 days ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired.Job Title: Duty ManagerWe are seeking a highly skilled and experienced Duty Manager to join our team at The...

  • Duty Manager

    1 week ago

    London, Greater London, United Kingdom Premier Inn Full time

    Premier Inn Duty Manager JobWe're currently recruiting for a Duty Manager role in our London County Hall Premier Inn. As a Duty Manager, you'll be responsible for managing the hotel's day-to-day operations, ensuring exceptional customer service, and maintaining a high level of quality in all aspects of the hotel.Key Responsibilities:Manage the hotel's front...

  • Duty Manager

    1 week ago

    London, Greater London, United Kingdom Premier Inn Full time

    Premier Inn Duty Manager JobWe're currently recruiting for a Duty Manager role in our London County Hall Premier Inn. As a Duty Manager, you'll be responsible for managing the hotel's day-to-day operations, ensuring exceptional customer service, and maintaining a high level of quality in all aspects of the hotel.Key Responsibilities:Manage the hotel's front...

  • Duty Manager

    4 days ago

    London, Greater London, United Kingdom STONEGATE PUB COMPANY LIMITED Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Be At One. As a Duty Manager, you will be responsible for leading our team of bartenders and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead and motivate our team of bartenders to deliver exceptional customer serviceEnsure...

  • Duty Manager

    4 days ago

    London, Greater London, United Kingdom STONEGATE PUB COMPANY LIMITED Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Be At One. As a Duty Manager, you will be responsible for leading our team of bartenders and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead and motivate our team of bartenders to deliver exceptional customer serviceEnsure...

  • Duty Manager

    2 days ago

    London, Greater London, United Kingdom Box Full time

    Job Title: Duty ManagerWe are seeking a highly skilled and experienced Duty Manager to join our team at Box. As a key member of our management team, you will be responsible for ensuring the smooth operation of our cinema, driving sales and standards, and troubleshooting when required.The successful candidate will have strong communication skills, with prior...

  • Duty Manager

    2 days ago

    London, Greater London, United Kingdom Box Full time

    Job Title: Duty ManagerWe are seeking a highly skilled and experienced Duty Manager to join our team at Box. As a key member of our management team, you will be responsible for ensuring the smooth operation of our cinema, driving sales and standards, and troubleshooting when required.The successful candidate will have strong communication skills, with prior...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom Be At One Full time

    About Be At OneWe're a leading operator of pubs, bars, and late-night venues in the UK, with a portfolio of iconic brands like Be At One, Slug & Lettuce, and Popworld.Job Title: Duty ManagerWe're seeking a skilled Duty Manager to join our team at Be At One in Camden. As a key member of our management team, you'll be responsible for creating an exceptional...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom Be At One Full time

    About Be At OneWe're a leading operator of pubs, bars, and late-night venues in the UK, with a portfolio of iconic brands like Be At One, Slug & Lettuce, and Popworld.Job Title: Duty ManagerWe're seeking a skilled Duty Manager to join our team at Be At One in Camden. As a key member of our management team, you'll be responsible for creating an exceptional...