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Administrative Support Officer
2 months ago
Job Overview
This position offers a remarkable chance for an individual to contribute significantly to the delivery of exceptional service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a highly regarded and internationally recognized employer. The Patient Access department is an excellent environment for those seeking a career within the Trust.
Candidates should possess GCSE qualifications at grade 4 or above in English Language and Mathematics or equivalent, along with a solid educational background. Qualifications in Customer Service or Business Administration NVQs are advantageous. However, the Trust is committed to providing opportunities for the successful candidate to obtain these qualifications while in their role.
Previous experience in administrative roles, particularly in Booking or Appointment settings, is beneficial but not mandatory, as comprehensive training will be provided. A working knowledge of Microsoft Office applications, an understanding of data protection, and the ability to maintain strict confidentiality in a healthcare environment are essential. Additionally, candidates should demonstrate excellent organizational and communication skills, adaptability, effective time management, and the capacity to collaborate within a team.
The ideal candidate will be a proactive team player, highly organized, capable of managing their own workload, and flexible enough to assist colleagues as needed.
Key Responsibilities
Operating within a dynamic call center environment, the department is tasked with overseeing the scheduling of outpatient appointments and procedures.
The successful candidate will collaborate closely with managers and staff at all levels to help enhance and sustain a high-quality Patient Access Service. The role will be situated within the bustling Booking and Scheduling Department.
About Our Organization
The Booking and Scheduling department is responsible for managing outpatient and inpatient appointments across The Shrewsbury and Telford Hospital NHS Trust, handling approximately 1000 patient calls daily. Successful candidates will have specific responsibilities, including managing waiting lists, rescheduling clinics, and addressing inquiries from various colleagues and patients.
Our team consists of over 40 members and provides a booking service for Outpatients across our main facilities. The team often serves as the first point of contact for patients, making the delivery of high-quality service essential to ensure a safe initiation of their healthcare journey.
In this role, you will work in a busy office environment, responsible for booking patients and managing both incoming and outgoing calls. The team is supported by several Team Leaders and two Office Managers.
As a collective, we are dedicated to assisting our staff in achieving their career goals and can offer a variety of learning and development opportunities to support your ongoing professional growth.
Person Specification
Qualifications
Essential
- A minimum of 3 GCSEs (or equivalent) including Mathematics and English (or equivalent qualifications/experience)
Desirable
- NVQ level 2 in Business Administration
- NVQ level 2 in Customer Service
Experience
Essential
- Experience in an administrative environment
- Familiarity with software applications
- Experience in dealing with patients/clients/customers
Desirable
- Previous administrative experience within the NHS
- Experience in a call center setting
Skills and Knowledge
Essential
- Proficient in computer use with skills in Microsoft applications
- Demonstrated customer service abilities
- Understanding of NHS regulations and guidelines
Desirable
- Familiarity with NHS systems
