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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Sales Assistant Position at WH Smith

Contract Type: [Permanent/Temporary]

Working Hours: [Full detail of working hours]

At WH Smith, we strive to enhance the experiences of our customers and colleagues alike. Our commitment to delivering exceptional products and services is at the heart of what we do. As a Sales Assistant, you will play a vital role in ensuring that our customers have a positive shopping experience.

Key Responsibilities:
  • Provide outstanding customer service on the sales floor and at service points, prioritizing customer needs over tasks.
  • Maintain high standards of store presentation, ensuring cleanliness and product availability.
  • Possess in-depth product knowledge to effectively recommend and sell our offerings.
  • Engage proactively with customers to identify their needs and provide tailored recommendations.
  • Collaborate effectively with team members, adapting to the dynamic retail environment.
Desired Skills and Attributes:

While comprehensive training will be provided, the following skills would be advantageous:
  • Excellent communication and listening abilities.
  • Strong organizational skills with a keen eye for detail.
  • A genuine passion for delivering exceptional customer service.
  • Ability to work collaboratively within a team, supporting colleagues in daily operations.
Employee Benefits:

We recognize the hard work and dedication of our team members. In addition to competitive salaries, we offer a pension scheme, paid annual leave, and employee discounts. Our partnerships with various retail brands provide additional savings opportunities for our employees, enhancing both their professional and personal lives.

WH Smith is committed to fostering an inclusive workplace where all employees feel valued and empowered to express their true selves.