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Solutions Engineer for Pre-Sales Engagement

2 months ago

London, Greater London, United Kingdom IDVerse - An OCR Labs Company Full time

About IDVerse

IDVerse is at the forefront of developing cutting-edge Digital Identity Verification and Fraud Prevention Software. Our mission is to enable individuals worldwide to access their rightful opportunities through secure identity verification. We believe that identity is the key to unlocking essential services, safeguarding personal accounts, and ensuring privacy for a secure future. Our commitment to identity verification drives our business and passion.

We are proud to be the first and only organization to achieve "four nines" (99.99%) accuracy in independent laboratory assessments within our industry. Our innovative approach includes the use of synthetic media to train advanced neural networks, allowing for a non-biased and color-agnostic identity verification process globally. Through our pioneering work in Natural Vision Processing (NVP), we are teaching machines to perceive and interpret the world as humans do, achieving capabilities beyond human potential.

Position Overview:

The Pre-Sales Solution Engineer (SE) is a crucial link between IDVerse and prospective clients, significantly contributing to business expansion and customer satisfaction. As a seasoned technical professional, the SE will engage with potential clients to comprehend their needs and align our offerings to meet their specific requirements. This role is essential in guiding the implementation process, ensuring a smooth integration of IDVerse's solutions into client systems.

Key Responsibilities:

Client Interaction and Needs Assessment:

  • Collaborate with the Account Executive to thoroughly understand the identity verification challenges faced by prospective clients.
  • Act as the technical representative in client discussions, effectively conveying the advantages and functionalities of IDVerse solutions.

Solution Customization and Alignment:

  • Match client needs with the technical specifications of IDVerse's offerings.
  • Define and outline necessary configurations for successful deployment.

Implementation Support and Best Practices:

  • Offer expert guidance on the deployment of IDVerse solutions within client infrastructures.
  • Develop and disseminate best practices and methodologies for efficient solution integration.

Feature Development and Technical Insights:

  • Identify and document new feature requests from clients.
  • Prepare technical documentation and provide insights to enhance the Go To Market strategy for continuous product improvement.

Collaboration and Internal Coordination:

  • Serve as a liaison among sales, product, and delivery teams to ensure cohesive strategies and optimal client solutions.
  • Engage in cross-functional teams to support product innovation and training for sales personnel.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline.
  • A minimum of 5 years of experience in a pre-sales or solution engineering capacity, ideally within the identity verification sector.
  • Strong technical knowledge with the ability to convey complex concepts to non-technical stakeholders.
  • Demonstrated success in client engagement and technical advisory roles.
  • Exceptional communication, presentation, and interpersonal skills.

Competencies:

  • In-depth understanding of identity verification technologies and industry trends.
  • Aptitude for thriving in a fast-paced, dynamic work environment.
  • Strong analytical and problem-solving capabilities.
  • Customer-focused mindset with an emphasis on delivering value.
  • Collaborative team player with the ability to work effectively across various departments.

Benefits:

  • Competitive salary and performance-related bonuses.
  • Opportunities for professional development and career advancement.
  • A diverse and inclusive workplace culture.
  • Comprehensive Medical Insurance.

IDVerse is committed to equal opportunity employment and values diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Summary:

The Pre-Sales Solution Engineer (SE) role at IDVerse is essential in connecting prospective clients with our innovative identity verification solutions. This position requires a unique combination of technical expertise, client engagement abilities, and a thorough understanding of market demands.

The successful candidate will play a significant role in enhancing client satisfaction and success while also influencing the future direction of IDVerse's product offerings through valuable client interactions and feedback.

As a key member of our organization, the SE will work in a vibrant, innovative environment, driving growth and excellence in a rapidly evolving technology and security landscape.