Operations Manager

4 weeks ago

Shieldfield Tyne and Wear, United Kingdom MSSHOSP Full time £35,000

Position: Operations Manager

Join our esteemed organization, MSSHOSP, as an Operations Manager, where you will be instrumental in maintaining a legacy of outstanding service. This role provides an opportunity to engage in a high-caliber, collaborative environment that prioritizes sustainability and culinary excellence. Experience a career that not only enhances your professional capabilities but also immerses you in a culture driven by dedicated and sincere individuals.

Benefits:

  • Opportunity to participate in prestigious industry competitions
  • Generous staff discounts on dining and beverages
  • Accommodation options available for staff, subject to availability
  • Funding for educational programs, including WSET & CMS

Ideal Candidate Profile:

  • Experience: Demonstrated experience in luxury or Michelin-starred hospitality settings, showcasing a profound understanding of the elevated standards required in such environments.
  • Guest Relations: A dedication to providing exceptional guest experiences, focusing on crafting unique and memorable interactions for every visitor.
  • Leadership: Proven leadership abilities with experience in guiding and inspiring a team to achieve excellence across all facets of hotel operations.
  • Operational Expertise: Proficient in overseeing daily operations while also contributing to strategic planning and the implementation of processes that enhance guest satisfaction and operational effectiveness.
  • Financial Insight: Familiarity with financial documentation and budgeting, with the capability to assist in managing budgets, forecasts, and cost control measures.

Key Responsibilities:

  • Guest Relations: Ensure that every guest receives exemplary service, addressing and resolving any issues with the highest level of professionalism.
  • Operational Management: Supervise the daily functions of the establishment, ensuring all departments operate smoothly and efficiently.
  • Team Development: Assist in the recruitment, training, and growth of staff, providing leadership and direction to cultivate a culture of excellence and ongoing improvement.
  • Financial Oversight: Support financial management activities, including budgeting, expense monitoring, and financial reporting to ensure the establishment meets its financial objectives.
  • Compliance and Standards: Ensure adherence to all safety regulations and maintain high standards of cleanliness and upkeep throughout the establishment.
  • Collaborative Strategy: Work alongside senior management to devise strategies for enhancing service delivery and operational efficiency, contributing to the overall success of the organization.

Become a vital part of our team as an Operations Manager and contribute to a culture that is committed to excellence and passionate about hospitality.

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