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Customer Service Representative

2 months ago


Newport, Newport, United Kingdom Focus Resourcing Full time

We are seeking an experienced Customer Service Executive who can also speak fluent Spanish to join our team at Focus Resourcing.

The role will be working in a small team of established customer service executives and will be dealing with clients' queries from initial contact through to resolution.

We are looking for someone with customer service and administration experience, but the main priority is to speak fluent Spanish.

Key Responsibilities:

  • Answering calls from clients' help lines
  • Dealing with queries in a positive manner
  • Arranging deliveries
  • Dealing with invoice queries
  • Updating a database with all necessary information
  • Communicating with other departments and providing updates to clients as needed
  • Working as part of a small, established team who support each other

Requirements:

  • Fluent Spanish speaker
  • Customer service experience
  • Administration skills
  • Team working skills

This is a permanent role with a starting salary of £24,000.

The successful candidate will be based in Newport and will work a rota basis, Monday to Thursday 8-4 or 9-5, and Friday 8-4.

Benefits:

  • Holiday entitlement
  • Canteen facilities
  • Ongoing training and development
  • Car parking