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Duty Officer

4 weeks ago

Colchester, Essex, United Kingdom Colchester City Council Full time
About the Role

We are seeking a highly motivated and experienced Duty Officer to join our team at Colchester City Council. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities.

Key Responsibilities
  • Oversee the day-to-day operations of our sports and leisure facilities, including staff, bookings, and equipment.
  • Ensure the highest standards of front-line service delivery and customer satisfaction.
  • Collaborate with departments to assist with supervision and performance management of staff, rostering, cash handling, membership administration, and other tasks.
  • Support income generation and retention efforts.
  • Work with a quality management framework such as QUEST to ensure high standards of service delivery.
Requirements
  • Experience working in a similar role within the public or private sector.
  • Ability to work collaboratively with departments and staff.
  • Strong communication and customer service skills.
  • Ability to work flexibly, including weekends and evenings.
What We Offer
  • Free gym membership.
  • Various staff discounts at Leisure World.
  • Pension with immediate life cover.
  • Generous annual leave.
  • Travel discounts.
  • Online discounts.
  • Healthcare discounts.
  • Learning and development opportunities.