Senior Account Handler

4 days ago

Birmingham, Birmingham, United Kingdom Howden Insurance Brokers Ltd Full time
Job Description

**Job Title:** Senior Account Handler - Insurance Broker

**Job Summary:**

We are seeking a highly skilled and experienced Senior Account Handler to join our Corporate Team at Howden Insurance Brokers Ltd. As a Senior Account Handler, you will be responsible for delivering an excellent and comprehensive service to our corporate clients, ensuring their needs are met through suitable cover and pricing.

Key Responsibilities:

  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to client.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
  • Actively cross-sell products from other Divisions.
  • Liaise with and assist other branches and Group Resources as necessary.

Requirements:

  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Minimum of 5 years commercial insurance experience.
  • Acturis knowledge.

Skills:

  • Excellent level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Excellent client service skills.
  • Excellent level of negotiation and broking skills.
  • Excellent oral and written communication skills.
  • Ability to gather and analyse information from the client.
  • Ability to identify and respond appropriately to an individual client's level of understanding.
  • Ability to persuade and influence others.

Qualifications:

  • GCSE Maths and English (or equivalent).
  • A level (desirable).
  • Certificate in Insurance (desirable).

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