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Claims Auditor Professional

2 months ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Summary

We are seeking a highly skilled Claims Auditor to join our team at Hastings Direct. As a Claims Auditor, you will play a critical role in ensuring the integrity of our claims processes and identifying areas for improvement.

Key Responsibilities
  • Developing a comprehensive understanding of our internal claims processes, new initiatives, best practices, and the impact of inefficient processes on customer service, leakage, and fraud.
  • Conducting robust, risk-based audits across these areas to identify areas for improvement and provide recommendations for process enhancements.
  • Delivering balanced, accurate, and evidenced feedback to leadership and teams, highlighting strengths and areas for development, and providing solutions where required.
  • Identifying areas for indemnity savings and taking steps to deliver the financial benefits.
  • Managing root cause analysis for all complaints (including FOS) and recommending improvements that support the goal of reducing complaints and increasing renewal retention.
  • Effectively identifying, managing, and reporting risk within your area of responsibility and enhancing the risk management culture within your area.
Requirements
  • Claims experience and sound knowledge across Bodily Injury as a priority, with some knowledge across a few of the below areas (ideally around 3 others): Customer Journey/FNOL, Own Damage, Total Loss, Intervention, Recovery, Third Party Liability, Credit Hire, Bodily Injury (MOJ/Fastrack/Complex), Household Claims.
  • Excellent problem-solving skills coupled with a proactive approach to work.
  • Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity.
What We Offer

At Hastings Direct, we are committed to providing our employees with a supportive and inclusive work environment. As a Claims Auditor, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.