Restaurant Operations Manager

4 weeks ago


Canterbury, Kent, United Kingdom Pho Full time
Pho Assistant Manager Job Description

About Pho

Pho is a dynamic and fast-paced restaurant chain that is passionate about delivering exceptional customer service and creating a fun and supportive work environment. We are seeking an experienced Assistant Manager to join our team and help drive our expansion.

Key Responsibilities

  • Assist the Restaurant Manager in overseeing daily restaurant operations, including staff management, customer service, and inventory control.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall dining experience.
  • Recruit, train, and develop a high-performing team of restaurant staff, including servers, bartenders, and kitchen staff.
  • Monitor and control labor costs, inventory levels, and cash handling procedures to ensure profitability.
  • Collaborate with the management team to develop and implement new menu items, promotions, and marketing initiatives.

Requirements

  • Previous experience as an Assistant Manager or in a similar role in the restaurant industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions and drive results.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and access to a private GP helpline.
  • Opportunities for career advancement and professional development, including training and apprenticeships.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
  • Access to exclusive benefits, including discounts at thousands of restaurants, shops, and supermarkets.


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