Digital Services Performance Analyst

2 days ago


Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time
Vacancy for Digital Services Performance Analyst

We are seeking a skilled Digital Services Performance Analyst to join our team at The National Archives.

The successful candidate will work with digital data to provide clear, actionable insights that will help develop our business goals. They will be confident in communicating their findings and helping others understand the next steps.

The role involves supporting product teams, particularly user researchers, to combine user behaviour data with product and service managers to identify 'what good looks like' and develop hypotheses.

We are looking for someone with excellent analytical and problem-solving skills, who can bring new ideas to our analytical outputs to bring the data to life. Experience of data visualisation tools, Python or R is a bonus.

This is a full-time post, but we are open to considering part-time working, flexible working, and job share arrangements, taking into account the operational needs of the Department.

A combination of onsite and home working is available, and applicants should be able to regularly travel to our Kew site.

We are an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experience, and backgrounds, including people with disabilities.

Essential Criteria
  1. Extensive experience of web analytics
  2. Excellent analytical, problem-solving, and organisational skills
  3. Experience of discovering and sharing analytical insight with stakeholders
  4. Practical experience in conversion rate optimisation and measuring outcomes
  5. Experience of working with developers to build analytical solutions
  6. Strong proficiency with spreadsheets and data manipulation
  7. Experience of working in an agile multi-disciplined team


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