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Account Director
2 months ago
Job Summary
We are seeking a highly skilled and experienced Account Director to join our team at Inspired Thinking Group (ITG). As an Account Director, you will be responsible for overseeing the delivery of production work into one of our key clients in the North West.
Key Responsibilities
- Deliver exceptional, right-first-time service to our clients in line with their contractual requirements and our own KPIs.
- Provide strategic and operational leadership to the Creative Services & Print Teams to deliver customer service excellence.
- Work closely with the Creative Services AD and BD to actively promote the full ITG offering and develop the account.
- Build and maintain positive working relationships with key stakeholders/decision makers to ensure your team fully understands the client's strategy, aims, and goals.
- Professional adherence to all processes and best practice to ensure every project is produced impeccably, is right first time, every time, and is always on-time.
- Respond to all client requirements within the designated SLA frameworks.
- Maintain accurate account activity status reports to formulate meaningful monthly packs to present to both the client and to ITG to monitor account performance and client priorities.
- Responsibility for the Creative Production P&L, optimizing the commercial benefits from the customer to ensure maximum profitability while remaining within client's commercial agreements.
Requirements
- Strong understanding of Retail Marketing across all channels.
- Understanding of production and output requirements across all channels, with a deep understanding of POS; preferably with 2-3 years agency experience.
- An excellent service-minded approach with proven customer management skills.
- Proven experience of content art-working and print processes.
- Second-to-none project management & organizational skills – you will be operating in an environment of ever-changing priorities.
- Good problem-solving skills, especially under pressure.
- Strong written, oral, and interpersonal skills.
- Highly numerate and commercially aware.
- Computer literate with good knowledge of Excel and ideally the site of Adobe software solutions (In-Design, etc.).
Benefits
- 25 days' holiday + bank holidays – we understand the importance of you getting some downtime.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- Smart Working Options – spend up to 40% of your working week from home.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if you're happy, we're happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards – Employee of the Month programme with £250 bonus.
- Raising money for charity, including a paid Volunteer Day – we're all about giving back… and having lots of fun in the process
- Referral scheme – know the perfect person to join the team? You could bag £1,500 for putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30+ Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.
ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together, and Women In Tech Together.
