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Tote Operator
2 months ago
We are seeking a skilled and customer-focused Tote Operator to join our team at Central Park Greyhound Stadium.
About the Role:
The Tote Operator will be responsible for delivering exceptional customer service and ensuring seamless betting transactions in accordance with company policies and regulations.
Key Responsibilities:
- Gain and maintain a thorough understanding of various betting types and minimum spends.
- Prepare for customer interactions by setting up cash and betting terminals.
- Manage cash transactions accurately and efficiently, adhering to security procedures.
- Effectively operate static and hand-held terminals for table service.
- Safeguard customer transactions by verifying identity and adhering to Challenge 21 policy.
- Work collaboratively with colleagues to ensure a positive customer experience.
- Stay up-to-date with company policies, procedures, and regulatory requirements.
Requirements:
- Excellent interpersonal and communication skills.
- Ability to work well under pressure and meet deadlines.
- Strong customer service focus and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility to work varied shifts, including evenings and weekends.
About Us:
Arena Racing Company is a dynamic and inclusive organization committed to delivering exceptional customer experiences. We value diversity, equity, and inclusion and strive to create a workplace that reflects the communities we serve.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
