Night Concierge

4 weeks ago

London, Greater London, United Kingdom Abbatt Property Recruitment Full time
{"title": "Night Concierge", "description": "Job Summary

We are seeking a highly skilled and experienced Night Concierge to join our team at Abbatt Property Recruitment. As a Night Concierge, you will be responsible for providing exceptional customer service and ensuring the security and well-being of our residents and guests.

Key Responsibilities
  • Meet and greet residents and answer enquiries by telephone or from callers to the desk.
  • Assist residents, guests, and visitors as required.
  • Ensure effective security of residents and the building at all times, including manning CCTV and aiding the smooth running of facilities.
  • Communicate with leaseholders and managing agents in an attentive and personable manner.
  • Be courteous and helpful to residents, guests, suppliers, tradesmen, and the general public.
  • Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
  • Perform weekly fire alarm, lift alarm, and other regulatory tests and inspections, and report any issues to the Property Manager, as well as log/file records for inspection purposes.
  • Ensure correct reporting of any security/Health & Safety issues, incidents, and complaints. Take appropriate action in the event of an emergency.
  • Issue keys only to correct personnel/residents while recording at all times the signing in and out of keys.
  • Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correctly issue all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
Requirements
  • Previous residential or other property experience, within a similar role.
  • Significant experience providing exemplary levels of customer service.
  • Experience in managing contractors and building works within a busy development.
  • Awareness of general fire, health & safety, and security.
  • Proven ability to handle confidential information with professionalism and discretion.
Benefits
  • 20 days annual leave.
  • 4% pension scheme.
  • Discounted gym membership.
  • Career progression.
", "lang_code": "en"}

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