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Patient Care Support Specialist

3 months ago

Wadebridge, Cornwall, United Kingdom Wadebridge and Camel Estuary Practice Full time

Job Overview

We are looking for a dedicated and proactive individual to manage their own patient care initiatives and assist the nursing team with health education and screening efforts. Candidates should possess an NVQ Level 3 qualification and have prior experience in a healthcare environment.

Key Responsibilities

Clinical Duties and Responsibilities:

  • Provide exceptional holistic care to patients, ensuring their dignity and equality are upheld at all times.
  • Encourage patients to adopt health-promoting behaviors that foster healthy living and self-care principles.
  • Utilize opportunities, such as new patient assessments, to deliver proactive health promotion.
  • Support senior practitioners during minor surgical procedures.
  • Perform a variety of clinical tasks, including:
    • Basic wound care
    • Collection of wound samples
    • Conducting Doppler assessments
    • Administering influenza vaccinations
    • Monitoring blood pressure
    • Performing phlebotomy
    • Conducting ECGs
    • Acting as a chaperone to ensure patient dignity while assisting clinicians
    • Processing urine, stool, and sputum samples for laboratory testing
    • Maintaining cleanliness in treatment areas and managing supplies
    • Monthly checks of resuscitation, oxygen, and suction equipment
    • Providing basic life support and assisting team members as needed
    • Undertaking any additional clinical tasks as competency allows

Communication Skills

  • Effectively communicate within the multidisciplinary team.
  • Employ sensitive communication techniques to ensure patients are well-informed and consent to treatments.
  • Support patients receiving difficult news with compassion.
  • Adapt communication methods to meet the diverse needs of patients and their families.
  • Utilize communication skills to encourage adherence to treatment plans.
  • Anticipate and address communication barriers to enhance understanding.
  • Advocate for patients and colleagues' perspectives.

Team Collaboration

  • Understand and apply legal policies regarding vulnerable individuals.
  • Work within guidelines related to domestic violence and substance abuse, making referrals as necessary.
  • Recognize your role within the organization and explore opportunities for growth.
  • Contribute as a responsible team member, supporting colleagues and seeking innovative practices.
  • Ensure clarity in referral processes within the practice.
  • Accept delegated tasks from other nurses, prioritize workload, and implement effective time management strategies.
  • Collaborate with others to define values and policies that impact patient care delivery.

Quality Assurance

Maintain accurate and complete records of patient interactions, adhering to relevant legislation and policies.

Organize and manage your workload to promote high-quality care.

Evaluate care delivery effectiveness through self-assessment and peer review.

Collaborate with clinical teams to enhance healthcare quality, responding to local and national initiatives.

Participate in the management and review of patient complaints and clinical incidents using structured frameworks.

Risk Management

Assess and manage risks within your responsibilities, ensuring safety measures are in place for staff and patients.

Monitor work environments to ensure compliance with health and safety regulations.

Complete mandatory training and apply infection control measures according to guidelines.

General Responsibilities

  • Welcome patients professionally.
  • Carry out necessary procedures.
  • Liaise with external agencies as required.
  • Prepare treatment areas for patient care.
  • Understand emergency protocols.
  • Adhere to practice protocols for consistent clinical care.
  • Stay informed about changes in practice and knowledge.

Personal and Professional Development

Engage in training programs as part of your role, including:

  • Participating in annual performance reviews and maintaining a record of personal development.
  • Taking responsibility for your own learning and sharing knowledge with colleagues.
  • Attending relevant training sessions as needed.
  • Reporting back on training experiences and insights.
  • Participating in practice meetings as required.

Commitment to Quality

Strive to uphold quality standards within the practice by:

  • Alerting team members to quality and risk issues.
  • Assessing your performance and being accountable for your actions.
  • Contributing to team effectiveness by reflecting on activities and suggesting improvements.
  • Collaborating with external agencies to meet patient needs.
  • Effectively managing your time and resources.

Communication Importance

Recognize the significance of effective communication within the team and strive to:

  • Communicate effectively with team members.
  • Engage with patients and their families clearly.
  • Acknowledge the need for alternative communication methods and respond appropriately.

Contribution to Service Implementation

Apply practice policies and standards, discussing their impact on your work with team members.

Participate in audits where applicable.

Qualifications

Essential

  • NVQ Level 3 in Health and Social Care.

Desirable

  • Phlebotomy qualification.

Experience

Essential

  • Experience in a healthcare setting.
  • Experience working within a nursing team.
  • Ability to prioritize tasks effectively.

Desirable

  • Experience in Primary Care.

Knowledge and Skills

Essential

  • Understanding of patient confidentiality.
  • Strong verbal and written communication skills.
  • Proficient IT skills.
  • Ability to work independently.
  • Sensitivity towards others.

Desirable

  • Familiarity with EMIS.