Savings Administrator

2 days ago

Royal Tunbridge Wells, United Kingdom Office Angels Full time
Job Title: Temporary Savings Administrator

Contract: Full-time - 3 Month Fixed Term Contract

Location: Tunbridge Wells

Responsible to: Head of Savings Operations

Pay: £15 - £18 per hour

About the Role:

We are seeking a Temporary Savings Administrator to join our team in a leading financial organisation. As a key member of our Savings Operations department, you will be responsible for providing exceptional customer service and administrative support.

Key Responsibilities:

  • Customer Handling:
    • Promptly acknowledge and address saver communications via telephone, letter, or email.
    • Maintain customer confidentiality and adhere to data protection rules and regulations.
  • Customer Accounts:
    • Conduct detailed Anti-Money Laundering checks in accordance with the organisation's AML Handbook.
    • Prepare and submit Suspicious Activity Reports (SARs) when necessary.
    • Perform risk assessments on new and existing savers to determine their risk level.
    • Communicate with savers to collect necessary information and documentation.
    • Maintain accurate data within the organisation's core banking system.
  • General Operations:
    • Act as the main point of contact for saver communications related to 'live' AML checks.
    • Support updates to senior management and committees.
    • Assist with office administration tasks, including filing, scanning, and data entry.

Requirements:

  • 2 years of customer service experience in a financial service environment preferred but not essential.
  • Knowledge of Anti-Money Laundering frameworks.
  • Experience with credit reference agency checks and PEP/sanction monitoring.
  • Proficient in data entry into core systems.
  • Understanding of corporate structures.

About Us:

Office Angels is a leading recruitment agency providing temporary and permanent staffing solutions to businesses across various industries. We are committed to delivering exceptional service and supporting our clients in achieving their goals.

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