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Training and Learning Coordinator
2 months ago
We are seeking a highly organized and detail-oriented individual to join our team as a Training and Learning Assistant. The successful candidate will provide administrative support to our Training and Learning team, ensuring the smooth delivery of training programs and events.
Key Responsibilities- Provide exceptional customer service to learners, trainers, and guests, ensuring a warm and welcoming experience.
- Direct visitors to the appropriate person or office/classroom, and answer and screen incoming phone calls.
- Receive, sort, and distribute daily mail and deliveries, and maintain accurate records of stock levels and inventory.
- Set up rooms and equipment in all training areas, ensuring venues are fully prepared in advance of training sessions, and cleared and tidied after events have closed.
- Support the Training and Learning team with administrative tasks, including updating calendars, reporting IT issues, and performing other clerical receptionist duties.
- Act as the first point of contact for Training and Learning queries, resolving issues and escalating as necessary.
- Provide technical support for the ESR system, including creating e-learning accounts, updating training attendance, and placing enrolments.
- Respond to general office enquiries, taking ownership of queries, incidents, and training requests, and following through to completion or escalation.
- Display professionalism through prompt and high-quality communications, and engage with staff and students at all levels within the Trust.
- Support the Practice Education team with administrative tasks related to training and learning, and maintain accurate and up-to-date records of e-learning bookings, requests, and completions.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in the use of administrative software and systems, including the ESR system.
- Ability to maintain accurate and up-to-date records and reports.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas. We are a friendly, high-performing Trust committed to ensuring the health and wellbeing of our staff. As one of the largest NHS Trusts in our region, we offer a range of opportunities for career development and growth.
