IT Support Specialist
3 weeks ago
Job Opportunity: Senior Support Engineer – API Platforms
We're seeking an experienced Support Engineer to join our Global Support team at Principle, a leading SaaS company. As a Support Engineer, you'll play a critical role in resolving platform technology issues for our business customers.
Key Responsibilities:
- Provide technical support to customers using our platform, developing and maintaining deep expertise in our suite of products.
- Troubleshoot and resolve high-level support cases, utilizing your knowledge of software development lifecycle, B2B software support, and commercial customer incident tracking systems.
- Utilize your technical skills, including Java development, SQL, application architecture, front-end web technologies, and RESTful APIs, to support our customers.
- Experience with UNIX/Linux environments is a plus.
- Collaborate with our team to deliver exceptional customer support and drive business growth.
The Role Offers:
- An annual salary of £42,000 per year.
- A hybrid work arrangement, with 2-3 days per week spent onsite at our office (free parking available).
We're looking for a problem-solver with outstanding troubleshooting skills to join our team. If you're passionate about delivering exceptional customer support and driving business success, we'd love to hear from you.
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