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Beauty Counter Manager

2 months ago

Hook, Greater London, United Kingdom Boots Full time
About the Role

We are seeking a highly motivated and experienced Beauty Counter Manager to join our team at Boots. As a Beauty Counter Manager, you will be responsible for leading a team of Beauty Advisors and providing exceptional customer service to our clients.

Key Responsibilities
  • Team Leadership: Inspire and motivate your team to achieve and exceed sales targets through coaching and sharing constructive feedback.
  • Customer Service: Build great relationships with customers and colleagues, providing personalized consultations using the latest skincare, makeup, and beauty products.
  • Sales and Business Planning: Deliver sales targets by creating business plans and driving in-store promotions and No7 offers.
  • Training and Development: Complete our award-winning 12-month Skin School development program and train to become a certified skin expert with our CIBTAC certification.
  • Store Presentation: Ensure your counter is beautifully presented to showcase the range of No7 skincare and beauty products to our customers.
  • Brand Ambassador: Be an ambassador for the No7 brand across your store.
Requirements
  • Passion for Beauty: A passion for makeup, skincare, and the No7 brand.
  • Leadership Experience: Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success, and ensures your team always feels supported and listened to.
  • Customer Service Skills: Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding.
  • Business Acumen: The ability to work with business plans, achieve sales targets, and review individual and team performance.
  • Continuous Learning: Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise.
What We Offer
  • Generous Employee Discount: Generous employee discount on our own brands and partner businesses.
  • Holiday Entitlement: Holiday entitlement that increases with length of service.
  • Discretionary Annual Bonus Scheme: Discretionary annual bonus scheme.
  • No7 Product Allocation: Your own quarterly allocation of No7 products for you to try out at home and further share your insights with your customers.
  • CIBTAC Certification: Become a certified skin expert with our CIBTAC certification.
  • No7 Macmillan Beauty Advisor: Train to become a No7 Macmillan Beauty Advisor, supporting patients experiencing the visible effects of cancer treatment.
  • Retirement Savings Plan: Retirement Savings Plan.