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Retail Store Manager

2 months ago

Dorchester, Dorset, United Kingdom Blacks Full time
Job Description

Job Title: Retail Store Manager - Outdoor Enthusiast

Job Summary:

We are seeking an experienced Retail Store Manager to lead our store team at Blacks, a leading outdoor retailer. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store standards.

Key Responsibilities:

  • Lead and Motivate Store Team: Develop and implement strategies to motivate and engage store teams, ensuring they deliver exceptional customer service and meet sales targets.
  • Drive Sales Growth: Analyze sales data and market trends to identify opportunities for growth and implement effective plans to increase sales.
  • Improve Customer Satisfaction: Develop and implement strategies to improve customer satisfaction, including customer feedback and complaint resolution.
  • Maintain Store Standards: Ensure the store is maintained to a high standard, including visual merchandising, stock levels, and store cleanliness.
  • Manage Store Operations: Oversee store operations, including stock management, inventory control, and cash handling.
  • Develop and Implement Local Business Plans: Develop and implement local business plans to drive sales growth and improve customer satisfaction.
  • Manage Store Budget: Manage the store budget, including forecasting, budgeting, and cost control.
  • Recruit and Train Staff: Recruit, train, and develop store staff to ensure they have the skills and knowledge required to deliver exceptional customer service.

Requirements:

  • Experience: Proven experience in a retail management role, preferably in a similar format to Blacks.
  • Leadership Skills: Strong leadership skills, including the ability to motivate and engage store teams.
  • Communication Skills: Excellent communication skills, including the ability to communicate effectively with store teams, customers, and other stakeholders.
  • Analytical Skills: Strong analytical skills, including the ability to analyze sales data and market trends.
  • Business Acumen: Strong business acumen, including the ability to manage store budgets and develop local business plans.

Benefits:

  • Competitive Salary: A competitive salary and bonus scheme.
  • Holiday Allowance: A generous holiday allowance.
  • Staff Discount: A discount on Blacks products and services.
  • Personal Development Opportunities: Opportunities for personal development and career progression.