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Customer Service Representative

1 month ago

Chertsey, Surrey, United Kingdom Squires Garden Centres Full time
Job Title: Restaurant: Front of House

We are seeking a highly motivated and customer-focused individual to join our team as a Restaurant: Front of House. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, ensuring a welcoming and enjoyable dining experience for all our customers.

Main Responsibilities:
  • Provide professional support to customers, ensuring their needs are met and exceeded.
  • Work closely with the Restaurant Manager to achieve business objectives and maintain high standards of customer service.
  • Ensure all customers are greeted and offered assistance, handling customer queries courteously and efficiently.
  • Identify customer needs through interaction and take appropriate action to meet their expectations.
  • Maintain high standards of hygiene and housekeeping in accordance with company guidelines.
Requirements:
  • Good friendly manner and excellent interpersonal skills.
  • Ability to work in a fast-paced environment and maintain a high level of energy and enthusiasm.
  • Previous catering or retail supervisory experience is essential.
  • Ability to cook and prepare food to a high standard.
Benefits:
  • Employee discount in restaurants and garden centre.
  • Holiday entitlement increasing with service.
  • Bonus scheme based on company profit.
  • Pension scheme.
  • Attendance bonus.
  • Made A Difference Scheme (M.A.D).
  • Learning and development opportunities.
  • Birthday benefits.
  • Cycle2work scheme.
  • Child's first day at school benefit.
  • RHS membership or tree/shrub benefit.
  • Employee Assistance Programme (EAP).
  • Retirement benefits.
  • Free parking.