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    {"title": "Key Account Executive", "description": "Key Account ExecutiveWe are seeking a highly skilled Key Account Executive to join our team at POST Recruitment. As a Key Account Executive, you will be responsible for growing relationships and revenue within key accounts by understanding the needs of the customer.Key Responsibilities:Develop relationships...

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Key Account Executive

2 months ago

Pudsey, United Kingdom POST recruitment Full time
About the Role

We are seeking a highly skilled Key Account Executive to join our team at POST Recruitment. As a Key Account Executive, you will be responsible for growing relationships and revenue within key accounts by understanding the needs of the customer.

Key Responsibilities
  • Develop Relationships: Develop relationships with key account customers through regular conversations, emails, and video calls, with occasional in-person meetings.
  • Process Management: Develop processes around key account framework agreements to ensure all departments meet the requirements.
  • Stakeholder Relations: Develop strong stakeholder relations internally to ensure account needs are understood and met.
  • Quarterly Meetings: Host quarterly meetings to ensure processes are being followed and highlight any concerns or delays.
  • Reporting: Provide reports to key accounts depending on their requirements.
  • Data Protection: Take particular care of data protection and confidentiality, ensuring sensitive documents are filed or disposed of appropriately.
  • Complaint Handling: Handle any key account complaints in a professional manner, seeking information from the appropriate areas, sharing information, and seeking a suitable resolution for both the key account and our business.
  • Product Updates: Update key account buyers and sales personnel with new products as directed by marketing.
  • Pricing Updates: Update key account buyers with any new pricing as guided by the GM/Customer Experience Manager.
  • CRM Maintenance: Maintain the CRM on a weekly basis with any new customer/project details as requested.
Additional Responsibilities
  • Product Suggestions: Offer product suggestions to customers needing support/ideas.
  • Sample Requests: Coordinate sample requests for key accounts as per guidelines set.
  • Order Processing: Process all key account orders through the OMS (Brightpearl), checking on stock availability and reporting on order journey to stakeholders.
  • Event Support: Prepare/pack/deliver/retrieve goods for key account events and presentations under the direction of the GM/Marketing.
  • Training and Presentations: Attend and deliver key account training/presentation days where required.
  • Embellishment Requests: All embellishment requests for key account orders.
  • Embroidery Process: Own the embroidery process from enquiry to delivery.
  • Protocol Development: Follow, update/upgrade the protocol as the process evolves.
  • Digitizing Suppliers: Further develop digitizing suppliers so that jobs can be outsourced efficiently.
  • Wilcom Training: Train on Wilcom (embroidery program) to be able to make edits if needed.
  • File Management: Maintain clear archiving of all digitised files including specs and visuals.
  • Communication: Maintain clear communication throughout the embroidery process with all internal and external stakeholders from start to delivery.
  • Sign Off Process: Follow and communicate the sign off process.
  • Quality Control: Ensure quality is maintained through Torque or other embellishment suppliers.
  • Team Support: Brief/establish back-up team member/resource for when absences/holidays occur.
  • Stakeholder Communication: Communicate with all stakeholders.
  • Customer Support: Answer and screen incoming calls supporting CS where needed.
  • Email Support: Respond to incoming emails/orders supporting CS where needed.
  • Visitor Support: Handle/welcome visitors to the office supporting CS where needed.
  • Complaint Management: Maintain a list of any complaints or concerns and communicate internally/externally to find resolution.